- Provide accurate and timely phone support.
- Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
- Travel as needed to perform services at customer locations.
- Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
- Maintain customer and unit history on CRM database.
- Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
- Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
- Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
- The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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