UNIV - Community Service Unit Assistant Manager - Parking Management

Job Description

High school diploma or equivalant education. Employee must possess a current valid driver's license and be competent to drive department vehicles (pick-up trucks, golf-cart type vehicles) Employee maybe required to ride a bicycle.

Demonstrate leadership skills in supervising, mentoring, and managing employees. Actively cooperate and support the work of others;

and the ability to deescalate difficult situations. Ability to effectively manage multiple priorities and execute plans to meet deadlines.

Excellent verbal and written communication skills to explain program polices and processes; actively listen and advise. Must be able to use hands for writing and data input.

Must be computer literate.

Employee receives on-the-job training and guidance from the Parking Enforcement Manager. Once trained, the employee will work under the supervision of the Parking Enforcement Manager, but is required to perform independently in all but exceptional circumstances.

Work is primarily outdoors in all types of weather (parking garages, surface parking lots, and campus areas). Employee must be able to sit, stand and walk for extended periods of time.

Possible use of Patrol Bike for a duration up to an 8 hour shift.

35% Supervises the Enforcement Staff who enforce parking regulations and the issuance of parking citations and warnings.

Manages, trains, plans, organizes, schedules and directs the Parking Enforcement Field Unit. Ensures compliance with applicable campus policies and procedures and state and federal laws.

Ensures Medical University regulations and policies are implemented, and enforcement of parking regulations and appeals are compatible with MUSC Parking Office regulations.

Ensures staff uses sound and reasonable judgment when enforcing parking regulations. Develops and maintains written standard operating procedures.

Reports suspicious vehicles or people to Public Safety; reports incidents and hazards to the Enforcement Manager, Environmental Health & Safety (EH&S), Physical Plant, MUSC Grounds as appropriate.

• 25% Resolves customer concerns and complaints; deescalate difficult situations; explains complex parking issues to customers who may be in a heightened emotional state;
• follows up with customers to ensure resolution. Implements and monitors rotating enforcement zones; ensuring all zones are adequately staffed;
• and coverage is provided as needed for Officer breaks and lunch periods. Resolves enforcement discrepancies by consulting with other department managers;

collects and analyzes information to propose and / or implement solutions. Assists in the planning and implementation of new or revised enforcement processes / procedures.

Measures customer perceptions and satisfaction of enforcement and traffic management services through surveys and other research tools.

Analyzes, interprets, summarizes and explains survey results; track the effectiveness of new and / or revised enforcement processes / procedures, and incorporates enforcement improvements.

20% Ensures that all enforcement mechanical equipment (bicycles, trucks, radios, computers, etc.) are in proper and safe working order.

Monitors equipment use performance of Enforcement Officers to ensure vehicles and equipment are operated in a safe and effective manner on campus roads, parking lots and other field locations.

Participates in the development and implementation of the department's mission, goals and strategic planning. Assists in the review of operations and services to identify operational efficiencies and integrate best practices.

Coordinates and / or participates in special projects and assignments, the scope of which may extend beyond day-to-day operations.

Provides operational support to Transportation and Fleet Services, and Public Safety.

20% Participates in the selection, development, and evaluation of Parking Enforcement Officers. Interviews and recommends hiring of new Officers.

Advises Enforcement Manager on Officer's performance, salary actions, and disciplinary actions. Provides training for Officers in customer service skills and deescalation techniques.

Provides supervision to assigned Officers; responsible for safety and quality of work. Measures customer perceptions and satisfaction of enforcement and traffic management services through surveys and other research tools;

analyzes, interprets, summarizes and explains results; track the effectiveness of the planning and implementation process and incorporating improvements.

Resolves customer concerns, settles complaints; explains complex issues to customers who may be in a heightened emotional state;

follows up with customers to ensure resolution. Resolves discrepancies by consulting with other managers by collecting and analyzing information, and proposing or implementing solutions.

Additional Job Description

Minimum Requirements : A high school diploma and four years relevant experience in business management, public administration or administrative services;

or a bachelor's degree and two years experience in business management, public administration or administrative services.

Physical Requirements : (Note : The following descriptions are applicable to this section : Continuous - 6-8 hours per shift;

Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position.

Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking / mobile.

Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined / cramped spaces.

Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions.

Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands / arms. (Continuous) Ability to perform repetitive motions with hands / wrists / elbows and shoulders.

Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions.

Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted.

Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push / pull objects, up to 15 lbs.

unassisted. (Infrequent) Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand.

Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors.

Frequent) Ability to determine distance / relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities.

Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and / or understand whispered conversations at a distance of 3 feet.

Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program