YC startup focused on providing AI solutions for engineers is looking for a Customer Success Manager. This is a great opportunity to join a growing team of 30 who just raised their first round of VC funding after being bootstrapped and are already profitable! In this pivotal role, you'll be at the forefront of driving customer growth by building and establishing relationships and driving renewals and expansions.
Previous experience in a customer-facing role ideally within a SaaS startup. This is a hybrid role, 3 days / week in-office based in San Mateo.
120-150K+ DOE + equity, benefits, 401k, unlimited PTO.
Responsibilities :
- Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Provide training and support to help clients make the most of our tools and features.
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor by understanding their needs and providing tailored solutions to drive their success.
- Represent customer needs within the company, gathering feedback and collaborating with internal teams to improve the platform based on customer insights and feature requests.
- Partner with sales and account management teams to identify upsell and cross-sell opportunities, while ensuring high customer renewal rates by demonstrating ongoing value and return on investment (ROI).
- Serve as a technical resource, assisting customers with troubleshooting and problem-solving, and escalating more complex issues to appropriate teams when necessary.
Qualifications :
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, or technical support within the SaaS industry.
- Ability to quickly grasp and explain complex technical concepts related to the platform.
- Excellent verbal and written communication skills, able to convey technical information clearly to both technical and non-technical audiences.
- Strong passion for customer satisfaction and success, with a proactive and empathetic approach to delivering excellent customer service.
- Comfortable analyzing data and metrics to track trends, monitor customer health, and drive improvements.
- Ability to collaborate cross-functionally with sales, product, and engineering teams to meet shared goals.
- Please Note : Your application will be considered for all open positions. You do not need to apply for multiple roles.
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