Department Manager, Full Time, Permanent

GET TO KNOW US

Considering making an application for this job Check all the details in this job description, and then click on Apply.

At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People , Customers , and Communities .

Our Values, Do the Right Thing, Go Above and Beyond , and Drive Creativity and Innovation remain at the heart of everything we do.

We are Reinventing Retail and the way we work to enable our teams to be more agile, flexible, and responsive to our customer’s needs.

KNOW THE ROLE

Brown Thomas Arnotts are delighted to announce this unique and exciting opportunity for an experienced Department Manager to join our team in our Cork store.

This Manager will be an integral part of the team in delivering an unrivalled customer experience in a luxury landmark location housing the world’s most desirable brands.

You will be joining a world of style and opportunity, powered by a warm human spirit and dedicated teamwork.

The role will be pivotal to managing the day-to-day activities of the Department in order to provide the highest level of customer service. Responsibilities :

SALES

• Communicate Daily / Weekly Sales targets to the relevant teams and departments.
• Monitor department product lines and propose actions to Senior Management.
• Support with communicating and implementing sales strategies.

CUSTOMER SERVICE

• Ensure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets.
• Support the management team with the coordination and implementation of all customer-related events and in-store promotions.
• Coach team members with customer queries / returns where necessary.
• Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card.
• Ensure that all team members have a full working knowledge of the company's CRM programme and are compliant in its use.

PEOPLE

• Participate and support with delivering team briefs.
• Ensure team members are adequately upskilled and inducted into their relevant areas.
• Provide a forum for team members to discuss issues and problems relating to the department.
• Support Department Manager in the completion of daily floor planners for smooth running of each area.
• Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines.
• Be aware and observe all Company policies and procedures.
• Actively live and embed the Brown Thomas Arnotts Group Values with each team on a regular basis.
• Recognise and coach good performers with positive reinforcement for continued performance.
• Delegate tasks and assign responsibilities ensuring follow up.

MERCHANDISING

• Ensure department housekeeping standards are maintained on a daily basis using standards checklist.
• Ensure stockrooms are laid out in an orderly, disciplined, and commercial fashion.
• Ensure all merchandise is checked, priced, and stocked properly.
• Be aware of all store promotional activities, including window displays, advertising, etc.
• Ensure all promotional material / ticketing is ordered and in place on time.
• Provide regular feedback to senior management on customer reactions to merchandise.

SYSTEMS

• Ensure all paperwork related to point of sale and merchandise is completed on time.
• Ensure stocktaking is organised and prepared on time and in accordance with company procedures.
• Control costs in relation to House Stationery, Lighting, and Heating.

SECURITY

• Ensure compliance with all security procedures.
• Take necessary measures to ensure shrinkage levels are kept within the targets set for your department.
• Follow correct EPOS procedures and address any discrepancies.
• Create awareness that it is every team member’s responsibility to protect the company assets.
• Understand and regularly refresh teams on the Know your Limits’ Campaign.

GENERAL

• Assist with any other duties required by Store Management.
• Maintain a good working relationship with colleagues in store & Head Office.
• Represent the Company’s interests with all internal and external interactions.
• Observe confidentiality in respect of Company activities.
• Achieve the company's audit compliance targeted pass rate for your department.

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity for a meaningful career that enhances professional and personal development.

We foster a culture of belonging and inclusiveness, providing learning and purpose. We respect individual needs and enable our people to work in a way that suits their unique lifestyles and roles.

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Additional Benefits

KNOW HOW WE WORK

We Drive Creativity and Innovation : We think, move, and act fast. Our energy is channeled into creating unrivalled, exciting, social spaces - always bright, vibrant, never boring.

We Go Above And Beyond : We listen, learn, and go beyond to bring joy to every single customer interaction.

We Do The Right Thing : We act with decency and respect at all times, delivering positive change and doing right by our customers.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all team members.

We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all. Please contact us at [email protected] for any accommodation requests.

J-18808-Ljbffr