CLIENT AND PROJECT MANAGER
601am is a growing web development company, primarily building and supporting websites for media companies.
We are looking for a skilled project and client manager to provide exceptional client service, manage projects, own client relationships and win new business.
In this position, you will :
Manage Projects
- Create project plans
- Plan resources
- Manage project budgets
- Ensure on-time, on-budget, quality delivery of client projects
- Escalate potential problems to management
Work with Clients
- Work to understand clients' strategic goals
- Gain consensus on client needs and deliverables
- Serve as day-to-day contact to our clients
- Establish and maintain strong client relationships at multiple levels
- Provide frequent status updates both internally and externally
- Manage crises
- Ensure a high level of client satisfaction
- Work with clients and support staff to resolve escalated support tickets
Improve Processes
- Reporting
- Process documentation
- Process improvement
- Conduct and document project post-mortem
- Create a knowledgebase of use cases and project plans
Grow Existing Client Business
- Identify opportunities for renewals and growth from both services and support clients
- Gather business requirements
- Scope projects
- Write statements of work
- Follow up on pending proposals
- Document case studies and gather testimonials for marketing purposes
- Work with outside sales team to provide technical guidance and manage referral opportunities
Other responsibilities as needed.
We are looking for an experienced client and project manager with :
- More than 2 years of successful web development account management. Strongly prefer content management system and / or media experience
- Ability to handle difficult situations and personality types
- Excellent written and oral communication skills and presentation abilities
- Experience writing statements of work
- Authoritative, professional demeanor and presentation
The Position
- Full time position based in our Denver office
- Health, dental, vision and PTO benefits provided
- Some travel and non-traditional work hours may be required
- Competitive market-rate salary based on experience
- Ability to work flexible hours
Interested? Please send the following three items to work+cm@601am.com :
1. resume (in plain text, Word or PDF)
2. salary requirements
3. availability
Absolutely no phone calls and no contact from outsourcing companies, please.
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