Customer Service Representative
Job description
Position Summary :
This position assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans, and also collects payments.
Essential Duties and Responsibilities :
- Explain the loan process and answer any questions customers and potential customers may have through email, online chat, and phone calls
- Collect payments from customers
- Connect customers with locations for further questions or to begin the loan process
- Remind customers of credit limit
- Understand and be able to clearly explain the DLC Advantage and DLC Challenge
- Consistently ask for referral business
- Ensure compliance with DLC policies and procedures as well as external regulations by maintain customer confidentiality and privacy
- Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
- Assist with store daily tasks. Such as make outgoing calls, process loans, etc.
- May be required to physically work at a store location when needed
Essential Requirements for Education and / or Experience :
- High School Diploma or GED
- At least 1 year of customer service experience
- Spanish Bilingual is a plus
- Computer literate
- Previous experience in lending, cash-handling, and collections is a plus
- Satisfactorily pass a background check
- Available to work all regular office hours when needed
Specialized Knowledge / Beneficial Skills and Experience
- Excellent communication skills
- Reliable transportation
Working Conditions / Physical Demands
Normal office environment.
Hours 8am to 8pm
Job Type : Full-time
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