Non-QM Regional Sales Manager

Responsibilities

Responsible for the management of a team of Account Executives and broker relationship development within the assigned Sales region with a focus of selling Carrington Specialty Products (non-agency) and services.

Responsible for meeting sales goals and working with operations to close loans in a timely manner and resolve any issues that may arise.

Identify and recruit new Account Executives. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Carries out supervisory / management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees;
• planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints;

and resolving problems.

• Responsible for recruiting, directing, training, developing and motivating Account Executives.
• Manage and coach direct reports to achieve division objectives, including establishing appropriate timelines, monitoring progress, and maintaining effective communication with direct reports.
• Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.
• Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and / or policies to mortgage brokers.
• Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.
• Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
• Analyzes production statistics and results routinely to identify opportunities for increasing and improving performance across assigned team.
• Prepare daily, weekly, and monthly production projections and report projections / findings to management.
• Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker / contact records they are soliciting.
• Review and validate completeness of new broker applications submitted.
• Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.
• Partner with operations staff to ensure expedient process of file flow.
• Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.
• Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws governing business operations.
• Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.
• Assists senior sales leadership in the budgeting process and development of regional goals.
• May attend and represent Carrington at trade shows or industry meetings.
• Work a flexible schedule and travel as necessary.
• Perform other duties as assigned

Qualifications

ESSENTIAL KNOWLEDGE, SKILLS & LICENSES

• Excellent knowledge of non-agency lending
• Excellent knowledge of the mortgage origination process
• Expert knowledge of, FHA, VA and conventional lending policies and practices
• Expert knowledge of FHA, VA, USDA, conventional, and non-agency lending guidelines
• Knowledge of state and federal lending regulations
• Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions
• Strong working knowledge of Carrington policies, procedures, guidelines and organization structure
• Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with the ability to learn the Carrington specific policies
• Ability to learn Carrington’s loan origination system if new to the company
• Ability to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industry
• Ability to follow CMS Mortgage Lending loan protocols
• Demonstrated sales performance and management
• Excellent verbal, written and communications skills
• Excellent organizational skills with ability to adapt quickly and effectively to change
• Strong and proven decision making and problem solving ability
• Excellent customer service
• Excellent leadership and management skills
• Knowledge of Encompass or equivalent loan origination system, or ability to learn it
• Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it
• Ability to proactively address and resolve interpersonal conflict
• Ability to understand complex problems and to collaborate and explore alternative solutions

EDUCATION AND / OR EXPERIENCE :

• Bachelor’s degree or equivalent work experience
• 5 10+ years’ experience in mortgage origination, preferably in a multi-state company
• Previous management / supervisory experience is required, preferably in a sales organization.
• Minimum 2 years in government mortgage experience
• Current Mortgage Loan Originator (MLO) License from NMLS required in applicable state jurisdictions
30+ days ago