Summary
Under general supervision, the Sr. Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment.
The Sr. Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
Duties
Performs on-site emergency repair, preventative maintenance, and installation on a 24 / 7 on-call basis.
Responsible for the installation, diagnostics, repair and support for products that are installed and operating at customers' location.
Determines when products should be upgraded or replaced.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service-related problems.
Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
Performs other duties as assigned.
Willingness and ability to drive company vehicles in alignment with Company policy and DOT regulations upon hire required.
Must be in alignment with company drug free workplace and other required customer regulatory requirements.
Education / Experience
Typically requires formal technical training beyond high school and one (1) to (2) years related experience.
Licenses / Registrations / Certifications
None required.
Supervisory Responsibility
None
Budget Responsibility
None
Knowledge / Skills / Abilities :
Ability to read hydraulic schematics.
Strong communication skills required.
Ability to operate shop equipment safely.
Physical Demands
Push / pull up to 100 pounds
Lift / carry up to 100 pounds
Lift bulky objects
Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying / crawling.
Working conditions may be indoor and / or outdoor. Noise level may be loud at times.
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Disclaimer :
This job description illustrates the general nature and level of work performed by employees within this job classification.
It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required.
Management retains the right to add or modify duties at any time.
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