Job Functions :
Provide tier-2 support for application incidents reported through the help desk;
including 24 / 7 on-call coverage as required
Act as a technology subject matter expert and clearly communicate technical
concepts in business terms between and across the different groups while
influencing outcomes
Lead complex software upgrade initiatives
Job Description :
The IT Supply Chain Functional Analyst supports core functions of the health
system's business and financial applications to enable cost-effective, high
quality, efficient, and safe patient care. This position will implement,
administer, and support assigned systems under the minimal guidance of
senior members of the team. The position will have deep expertise supporting
business and financial solutions within a healthcare environment. This
position independently addresses issues and design decisions of high
complexity with no direct supervision and delivers clear communication and
documentation of complex concepts and issues related to applications,
interfaces, data structures, and workflows across the organization.
Skills :
5 plus years of supporting process flow, configuration design and integration of
complex Supply Chain Management (SCM) systems i.e. Workday, Lawson,
- Experience with Workday SCM software, Lawson, strongly preferred.
- Strong technical and business operations background. Experience and
performance that promotes a high level of credibility with business professionals
in a healthcare environment.
- Knowledge of SDLC, Agile, and other software development methodologies.
- Knowledge of a variety of server operating systems, storage systems, databases,
scripting languages, monitoring tools, job scheduling tools, high availability, and
disaster recovery technologies.
Excellent written, oral, instructional, presentation, and interpersonal skills focused
on motivation and a positive attitude. Highly self-motivated, directed, and change-oriented. Very strong customer orientation.
- Ability to analyze highly complex systems and workflows.
- Ability to conceptualize, plan, organize, coordinate, and manage the work of a
major program or function within a department.
Ability to engage actively in complex discussions, often on challenging and / or
controversial subjects.
Ability to negotiate on behalf of others to achieve the best outcomes for the
department and the organization as a whole.