Call Center - Patient Experience Specialist

Job Details

Level EntryJob Location Corporate HeadQuarters - Englewood, COPosition Type Full TimeEducation Level High SchoolSalary Range

Description

Zynex is seeking the best Patient Experience Specialist in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.

A Patient Experience Specialist role is to ensure a smooth process for our patients. This roles effort will analyze patients’ needs and help them fully understand the product to provide a positive patient experience.

Zynex Medical was awarded 2024 Denver Top Workplaces from the Denver Post

Competencies Needed :

• Adaptability Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs;

goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.

In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.

• Team Player - Prioritizes team over self, works well with peers and supervisors.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework;

demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.

• Developing Self & Others -Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.
• Resourcefulness finds ways around obstacles or lack of resources; addresses potential problems and obstacles with a high degree of professionalism and in a way that aligns with the company’s strategy.

Essential Job Duties & Responsibilities :

Main Daily Duties : (90% of Shift)

• Initiate telephone, mail, and email contact with patients to complete :
• Patient Surveys
• Wellness Checks
• Notification of Account Status
• Requests for Updated / Additional Information
• Other Projects as Assigned (confirming need / use when required by payer, crisis communication with patients, and more)
• Communicate professionally with patients regarding the use, benefits, and potential coverage of Zynex’s products.
• Provide patient education as needed on Zynex’ medical products.
• Maintain accurate records and provide detailed, professional notes in patient files.
• Operate independently in Zynex Billing System.

Additional Duties :

• Meet daily goals as outlined by Patient Experience Manager.
• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Be present / visible in the on-site office 5 days / week (M-F), 8 hours / day. Exceptions to this need prior approval from your direct Manager.
• Complete other duties as assigned by Management.

Future Responsibilities :

As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve :

• Conducting training sessions for new team members.
• Developing and implementing training materials and programs.
• Collaborating with cross-functional teams to ensure consistent training standards.
• Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
• Conducting Quality Assurance (QA) review utilizing departmental Key Performance Indicators (KPIs)

Education Requirements :

High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements :

Computer Intensive Tasks (95% of shift) :

• Ergonomics : Maintain proper posture using an ergonomic chair.
• Headset Usage : Regularly wear a headset for extended periods in a call center environment.
• Communication : Effectively communicate via spoken, written, virtual, and electronic means.
• Strenuous Eye Activities : Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
• Repetitive Strain : Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
• Sitting for Extended Periods : Sit for prolonged periods while working on a computer.
• Technology Proficiency : Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
• Dynamic Office Environment : Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift) :

Heavy Lifting : Lift objects weighing up to 20 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles) :

• Premium starting pay (starting $21 / hour).
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays.
• 15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Free and / or subsidized breakfast and lunch.
• Health & wellness bonus up to $50 / month.
• Frequent opportunities for role transitions and advancements.
• Up to $150 / month reimbursement for community volunteer hours.
• Employee product discounts.

In order to be considered for this position, applications must be submitted by 11 / 28 / 2024

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and / or offers of employment under our company's banner. To clarify further :

• We are actively hiring for various positions and will never ask for payment for job placements.
• Job openings are solely advertised on trusted platforms like Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
• Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.
30+ days ago