Summary :
I am excited to be partnered with my client, a global, privately-held Medical Communications agency, on their search for a detail-oriented + enthusiastic Client Services Director to join their top-tier Client Services team.
Since being founded the team has seen phenomenal and sustained organic growth, working across Medical Affairs, Publications, Promotional, Commercial and Regulatory spaces for their roster of blue-chip pharmaceutical companies and biotech's!
Continuing their growth, the team are excited to bring on someone new to join their Director-level leadership team, in the form of an Client Services Director! As Client Service Director, you'll bring a wealth of experience in the medical communications industry, leading and driving multiple accounts with finesse.
Your role extends beyond excellent project and client management skills; you possess a high level of scientific and strategic knowledge, becoming a trusted partner to our clients.
Interested? Apply below or reach out directly to learn more.
Job Description :
- Proactively manage client relationships, ensuring satisfaction with services.
- Utilize extensive therapeutic and medical education tactics experience.
- Provide strategic and operational direction to account teams.
- Anticipate and address client needs with minimal guidance.
- Implement quality standards and best practices.
- Effectively drive projects, ensuring the highest standards are met.
- Lead strategic discussions and routine client / agency reviews.
- Collaborate with the scientific team lead to optimize resources.
- Drive actions forward, maintaining a solution-focused approach.
- Oversee account financials and business unit KPIs.
- Work closely with the VP, Client Services to set revenue targets.
- Responsible for accurate account and business unit forecasting.
- Drive new business opportunities and actively lead pitches.
- Manage team resourcing needs in conjunction with VPs.
- Contribute to the career development of direct reports and their teams.
- Line manage multiple team members, providing constructive feedback.
- Coach and mentor agency-wide, forming excellent senior-level relationships.
Skills Required :
- Bachelor's degree in a related field
- A minimum of 9 years' experience working within Medical Communications
- Experience working and thriving in client-facing roles within fast-paced agencies
- Strong relationship building and strengthening skills, with both clients and HCPs
- Has a high level of scientific knowledge
- Experience managing teams and collaborating effectively with wider business units such as scientific and creative
Contact :
Please contact Kristyn Coldewey on email at [email protected] if you would like to learn more about this opportunity.
VP, Scientific Services - Medical Communications - East Coast, Remote
I am excited to be partnered with a top client of mine on their search for a sharp VP, Scientific Director to join their ever-growing team! This agency are part of a global Medical Communications network, yet very much function as an independently-owned team, with a specialism in Medical Affairs, Pu...
Associate Director, Perioperative Services
Medical Centers mission, values and goals and creates an environment that supports the nursing professional practice model. Ongoing collaboration with other patient care departments/areas that relate directly or indirectly to patient care operations and services is essential. ...
Sales Director – B2B IT Services (Remote From Anywhere)
As the B2B Sales Director (Technology Services), you will join our Sales Team, leveraging your expertise in selling technology solutions to drive our company's growth. Industry Experience: Experience selling nearshore IT professional services and/or services is highly desirable. Attending relevant e...
Strategic Pursuit Leader Senior Director, Client Growth - US Remote
This role will work remotely from your home office located within the US with travel required to meet with clients as necessary. They must continually develop and refine the understanding of “who amongst the client executives need to believe what, and what needs to be true for the client to do the d...
New PM&R (Inpatient Rehab Medical Director) Opportunity in Northeast Ohio!
Medical Center seeks to recruit a BC/BE Physiatrist for a full time position serving as the Medical Director for hospital owned 18 bed CARF Accredited Inpatient Rehabilitation Program and Therapy Services Department. New PM&R (Inpatient Rehab Medical Director) Opportunity in Northeast Ohio!. Great o...
Fully Remote - Client Services Representative
We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge. ...
Healthcare Financial Advisory Services Director (Remote, Flexible Location)
The Correlation between World-Class Consulting Firms and Directors… Thriving consulting firms share a number of traits— a team of first-rate Directors heads the list. Huron Directors contribute more than 10+ years of experience and dedication to consulting—and they consistently convert expertise and...
Part-time/Remote Medical Director - Community-Based Care (Palliative Care)
The Medical Director will provide qualified medical direction and consultation for care delivery and complex case management for our community-based palliative care program. The medical director will partner with the APP, RN and SW as needed to interact/ communicate with the primary care physician a...
CGRA Director, Sales and Client Services
Creates and sustains positive client relationships and customer care to ensure a consistently high level of client satisfaction. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such...
Medical Director Urgent Care - Dayton, Ohio area!!
Medical Center is currently recruiting for a Medical Director of our After Hours Family Care Center. Medical Director Urgent Care - Dayton, Ohio area!!. As Medical Director, physician is required to work every other weekend and four (4) nights per week. In addition to clinic hours there will be some...