Job Description
What you will be doing
- Perform all daily audit functions for front office and each outlet of the hotel.
- Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
- Complete back-up of front office computer system and night audit program daily (if applicable).
- Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
- Understand, know and follow management company's accounting and credit policies and procedures.
- Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Location Description
6001 LA MADRONA DRIVE,SANTA CRUZ,CALIFORNIA,95060 Situated in the South San Francisco Bay area, our hotel is 30 minutes from San Jose International Airport (SJC) and just over an hour from San Francisco International Airport (SFO).
Our Santa Cruz hotel, located in a mountain retreat setting, is an ideal base for visiting Silicon Valley, the wine route and the Santa Cruz Beach Boardwalk.
Requirements
What we are looking for
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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