Search jobs > Waukegan, IL > Member service representative
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Full Time Member Experience Representative I
Community Trust Credit Union (CTCU) is looking for fabulous individuals with customer service and sales backgrounds to work full-time. Our full-time employees usually work about 38 to 40 hours per week. Are you looking for a fantastic job with daytime hours, paid holidays and great benefits?. To hel...
Dining Services Associate (Server, Busser, Dishwasher; Full & Part Time; $17.99/hour)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. When serving in this assignment, this individual is responsible for providing support to the Dining Services department by maintaining a pleasa...
Guest Services Rep Full Time-104010
Guest Services Rep Full Time - $13. Guest Services Rep Full Time - $26. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Guest Services Representative. ...
Registered Nurse-Emergency Services Full Time Nights
Collaborates with patient, family, and other members of the health care team when planning patient care and documents accordingly. Conveys complete, timely, and accurate information at bedside shift report/hand-off. Works collaboratively with all hospital services to responsibly accomplish daily wor...
Member Services Representative - Full Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Patient Service Representative-Immediate Care Center Full Time Days $2,000 Sign On Bonus
This is a Full Time position at 36hrs per week for the Immediate Care Center located at the Vernon Hills clinic. Patient Service Representative. The Patient Service Representative supports the service area by checking patients in and out of appointments. ...
Member Service Representative (Part Time) - Gurnee
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Counsel current and prospec...
Registered Nurse - Interventional Services Full Time Days
Collaborates with patient, family, and other members of the health care team when planning patient care and documents accordingly. Conveys complete, timely, and accurate information at bedside shift report/hand-off. Works collaboratively with all hospital services to responsibly accomplish daily wor...
Member Experience Representative I - Part-Time
Are you looking for a fantastic job with daytime hours, paid holidays and paid holidays?. Community Trust Credit Union (CTCU) is looking for fabulous individuals with customer service and sales backgrounds to work part-time. Our part-time employees usually work about 20 to 25 hours per week. To help...
Financial Services Representative – State Farm Agent Team Member
Bilingual Sales Representative. Drive sales by presenting and explaining State Farm’s range of insurance products and services. Continuously expand your knowledge of State Farm products and services while developing your sales skills. ...