Founded in 1988, Hammer Associates has been dedicated to providing clients with the right insurance coverage to protect their assets.
Our agency takes a client-first approach, ensuring every policy meets the unique needs of the individuals and businesses we serve.
Were a close-knit, experienced team, with sales staff boasting over 10 years of experience. Our agency is known for working hard and supporting each other, with morning huddles to align our goals and foster team collaboration.
Join Hammer Associates as an Entry-Level Insurance Customer Service Representative and become part of a team that is passionate about helping clients and delivering top-tier service.
In this role, you will handle various service-related tasks, including client inquiries, policy changes, billing, and claims.
Youll also assist in identifying potential sales opportunities and support outbound calls for policy follow-ups. This position offers a starting salary with the opportunity to grow within the agency.
Were seeking someone with excellent communication skills and a genuine interest in building relationships with clients. Bilingual candidates who speak Spanish are required.
If youre ready to join a supportive team and develop a career in insurance, wed love to hear from you! Hammer Associates is committed to helping you grow and succeed in your role. Apply today!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Weekends Off
Responsibilities
- Answer incoming calls related to billing, policy changes, claims, and client inquiries
- Assist clients with service needs and redirect calls to sales staff for sales opportunities
- Identify additional sales prospects from incoming service calls
- Make outbound calls for policy follow-ups, cancellations, and other client communications
- Handle monthly mail-outs and administrative tasks as needed
- Ensure timely and accurate completion of client requests and follow-up tasks
Requirement
- Candidates will be required to have an Active Property and Casualty License. You must be willing to go through training if one has not been acquired yet.
- Bilingual (Spanish) is required
- Some experience in insurance, financial services, or customer service is preferred
- Straightforward, dependable communicator with strong organizational skills
- Passionate about relationship building and fulfilling customer needs
- Excellent verbal and written communication and interpersonal skills
- Proficient in Microsoft Word, Excel, and able to navigate company dashboards
Licensed Insurance Property & Casualty Customer Service Representative
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