Job Description
Job Description
Job Title : TAC Support Engineer- Verizon
Job Location : Plano, TX 75023
Job Type : 12+ Month Contract
2 Openings
Position Summary :
- Effectively communicate orally internally and externally
- Effectively manage all aspects of a customer Severity 1 &2 outage / tickets from start to finish keeping peers and Samsung management informed of event status
- Professionally answer customer phone calls
- Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer
- Ability to provide high customer satisfaction related to issue resolution
- Must have 3G and 4G wireless knowledge and experience
- Very strong troubleshooting skills
- Must be process driven
- Must be willing to work shift work 24X7X365
- Must be willing to be on call 7X24X365
- Very good customer skills
Experience :
- 3+ years in a Tier 1 / 2 support in a major Telecommunications provider
- Experienced in technical trouble shooting process
- Experience managing third party vendors
- Experience as a telecommunications vendor is a plus
- Knowledge of wireless networks
- Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution
Educational Requirements :
- Excellent verbal and written communication
- Ability to work with internal and external teams
- Good trouble shooting skills
- All candidates are expected to be self-motivated, strong individual contributors
- Applicant must have self-confidence skills
- Excellent Microsoft Office Skills
- Bachelor’s degree or equivalent experience
- Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G
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