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Service Delivery Coordinator
Service Delivery CoordinatorSyringa Networks LLC • Boise, ID, US
Service Delivery Coordinator

Service Delivery Coordinator

Syringa Networks LLC • Boise, ID, US
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Job Description

Job Description

Description :

We are seeking a detail-oriented and proactive Service Delivery Coordinator with proven experience in the telecommunications field. In this role, you will oversee the end-to-end lifecycle of new service orders and a variety of Technology projects. You will be responsible for ensuring a seamless, timely, and accurate service delivery experience by managing project timelines, coordinating with internal teams and external providers, and maintaining clear, consistent communication with customers.

The job functions and responsibilities for a Service Delivery Coordinator include :

  • Manage projects delivering a variety of telecom and technology services to our customers.
  • Manage multiple concurrent IT infrastructure, cloud, cybersecurity, and network projects.Assist in planning project timelines, milestones, and resource allocation.
  • Contribute to process development, documentation, and continuous improvement efforts aimed at enhancing delivery efficiency, quality, and customer satisfaction.
  • Order and track complex circuits through to completion, including submission and management of Access Service Requests (ASRs) with local exchange carriers (LECs) and other third-party providers.
  • Ensure clear communication between technical teams, clients, and vendors.
  • Proactively identify, escalate and resolve any potential delays or roadblocks.
  • Coordinate and lead meetings with internal and / or external teams for project related alignment as needed.

Requirements :

Knowledge, Skills, and Abilities :

  • Strong background in the telecommunications industry, including vendor coordination and cross-functional team leadership.
  • Strong understanding of telecom technologies (fiber, Ethernet, IP / MPLS, voice)
  • Working knowledge of Metro-Ethernet technologies and deployment.
  • Familiarity with project management tools (e.g., Microsoft Project, Asana, Monday.com, or similar).
  • Basic understanding of IT infrastructure, networking, and cloud technologies.
  • Strong technical aptitude and attention to detail.
  • Proven end-to-end project management experience, from initiation through closeout.
  • High level of accountability and ownership.
  • Good organizational and time management skills including the ability to organize, prioritize, and complete tasks on-time
  • A strong commitment to ensuring an accurate and timely service delivery experience for customers.
  • Ability to interact professionally with customers, vendors, service providers, and colleagues.
  • Adaptability in a rapidly evolving technology and business landscape.

    • Education and Experience :

  • 2+ years of experience in telecommunications service delivery, provisioning, or related operations role.
  • 2+ years of experience in project coordination, IT support, or related technical / administrative roles.
  • Proficiency in computer and office applications, including Microsoft Office (Outlook, Excel, Teams, Word) and potentially specialized systems.
  • Project Management skills; certification(s) preferred.
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