Technical Support Manager

A company is looking for a Technical Support Manager to lead their global technical support organization.

Key Responsibilities

Lead and develop a global team of Technical Support Engineers, fostering a collaborative culture

Oversee daily support operations, manage escalations, and drive customer satisfaction improvements

Implement AI-driven tools and automation to enhance service efficiency and operational innovation

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)

7+ years of experience in technical support or customer engineering, including 3+ years in a leadership role

Proven success managing global teams in 24 / 7 enterprise or SaaS environments

Strong foundation in cybersecurity principles, networking, and secure workflow platforms

Demonstrated experience with AI, automation, or analytics tools to optimize customer support delivery