Outside Sales Representative

Vanguard Cleaning Systems of Northern New Jersey
NJ, United States
Full-time

If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly (ron@talericogroup.

com) to share why I should hire you. Your email WILL be read by an actual human!

The Sales Executive is responsible for providing customer service / sales support to key accounts and franchisees in the Northern NJ area as well as hunting new business.

The role is for a major commercial cleaning company.

Key responsibilities include :

Protecting the recurring base of customer revenues

  • Responsible for customer satisfaction
  • Meeting and exceeding attrition rate goals

Providing customer service support for accounts, including visiting clients in the field and problem resolution. Includes :

  • On-site customer visits
  • Managing customer complaints and issues
  • Franchisee education & support
  • Coordinating with suppliers and / or vendors to support customer issues
  • Helping customer understand what they need
  • Look for potential increases

Assisting in educating the franchisees in commercial cleaning industry techniques.

  • Conducting initial education classes
  • Stay informed on new chemicals, equipment and cleaning techniques
  • Securing advanced training
  • Coordinating vendor support for franchisees
  • Franchise consulting

Developing special services revenue including floor / carpet care and paper supply sales.

Cross-selling to existing accounts :

o Floor Refinishing

o Carpet cleanings

o Window cleanings

o Hard surface floor work such as strip & wax, machine scrubbing

o Paper supplies

Coordinating start-up of accounts with sales team.

  • Scheduling
  • Client walkthroughs
  • Contact customers after 1st cleanings

Coordinating Special Services Sales

  • Scheduling
  • Matching Franchisee required for execution of special services
  • Coordinating Assigned Franchisee w / Special Services Franchisee
  • Quality control contact after special services cleaning
  • 30+ days ago
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