Contact Center Solution Architect
Description :
Responsibilities : Develop Contact Center Solutions in BFSI vertical both on the IT and Ops side to drive exceptional customer experience, reduce costs and grow the business.
Solve complex real world Business problems by understanding the Line of Business and aligning closely to Customers Strategy, coming up with creative solutions and using analytical tools.
Work in a fast paced environment.
- Technically Very strong in Contact Center Technologies with Business Mindset.
- Conduct Discovery Workshops / Trainings to customers on various Contact Center Offerings from TCS. (Internally & Customers)
- Conduct Demos and POC’s for Customers
- Understand and Articulate how the various systems in the eco-system will integrate and communicate with each other.
- Work with Partners and create a winning solution set for Customers.
- Create winning strategies based on customer
- Create, Capture & Replicate Best Practices across customers.
- Be a Trusted Advisor for Customers Qualifications : Exposure to working with BFSI customers, Minimum 10+ years of experience in Technologies such as Omni-channel, Automation & Customer Journey Analytics, WFO, CRM.
Having prior experience of working knowledge of any one or two of these technologies is a must : On-Prem Avaya, Cisco, Genesys, Cloud : AWS Connect, Twillio, RingCentral, Five9, 8x8, Serenova .
Working knowledge of popular communications protocols and APIs.
Contact Center Solution Architect
Responsibilities: Develop Contact Center Solutions in BFSI vertical both on the IT and Ops side to drive exceptional customer experience, reduce costs and grow the business. Technically Very strong in Contact Center Technologies with Business Mindset. Conduct Discovery Workshops / Trainings to custo...
Business Tax Accountant - Work From Home - 3+ Yrs Experience Required
You will also have the opportunity to shape the direction of one our newest product offerings, TurboTax Live Business, while working at the #11 ranked company on Fortune’s 100 Best Companies to Work For. You will be working toward advancing our goal of Powering Prosperity Around the World by providi...
DeVops Architect
Able to quickly understand and be inquisitive about logical and deployment architectural landscape. ...
Stock / Options Trader - Work From Home
Join our community of seasoned traders, and benefit from ongoing coaching, educational courses, and regular meetings. ...
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...
Work from Home – Product Tester
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Telecomm...
Active Directory / Entra ID Solutions Architect/Engineer
Experience developing solution and system architecture. New Era Technology is seeking an experienced Active Directory (AD) and Entra ID Architect/engineer to supplement the existing team. Participate in solution design discussions. Architect and assist in engineering global AD domain consolidation p...
Cashier
Cashier (Guest Service Expert). Reporting to the Restaurant General Manager, our Cashiers are the Guest Service Experts (GSE) that champion better burgers! In this role you will:. ...
SAP Procure to Pay Solution Architect
Must be having client facing experience, able to demonstrate SAP solutions and map customer business process SAP Solutions such as S4H etc. Strong knowledge in SAP S/4HANA Enterprise management solution. Idle candidate must have worked on Presales proposals with experience on RFP, Solution proposals...
Customer Service Representative
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Customer Service Representative. Customer Care / Service Representatives. CSR) are the link between our customers and our service tec...