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Spanish-Speaking Call Center Representative
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Care Specialist who is fluent in Spanish and experienced in high-volume call center environments.
Key Responsibilities
Handle 71+ calls per day, ensuring exceptional customer experiences
Respond to emails, process payments, and provide accurate account updates
Meet KPIs including a 95% call answer rate and maintain accurate records
Required Qualifications
Fluent in both English and Spanish
Minimum of 2 years of inbound call center experience
Proven ability to handle high call volumes (71+ calls / day)
Tech-savvy and adaptable to new tools
Team-oriented with a passion for helping others
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Call Center Representative • Cedar Rapids, Iowa, United States
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