Job Description
Job Description
Overview
As a Field Service Technician you will be responsible for the care of our customer’s needs with regard to installation, training and ongoing support of new and installed equipment.
This position is our primary interface between our company and our customers after a machine has shipped. In addition, when not traveling to customer sites, the Field Service Technician will check out and test new machines prior to shipping from the corporate headquarters.
Responsibilities
- Deliver comprehensive service to customers
- Provide technical resource support to customers by answering questions about intended designs.
- Provide new and continued training to our customers on company supplied equipment.
- Manage all on site installation, repair, maintenance and testing tasks.
- Follow company and customer’s procedures and protocols.
- Support internal company operations
- Support Factory Acceptance Tests as required.
- Checkout and test finished machinery prior to shipment.
- Assist with assembly when needed.
- Assist with technical phone support.
- Connect new customer opportunities with company sales department
- Build sustainable relationships with customers
- General responsibilities
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Document processes.
- Ability to drive company vehicles and vehicles rented by the company.
- Cooperate with technical team and share information across the organization.
Types reports, results and details of customer interaction.
Requirements
- Strong Electro / Mechanical troubleshooting skills
- High school degree or GED and a minimum of three to five years of field service technician / customer service experience
- Professional Licensing and / or Certifications Required : Valid driver’s license
- Working knowledge of the mechanical and electrical systems of packaging equipment. (Specifically, filling equipment is highly desirable)
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible schedule and travel as required.
Position Type : Full-time direct hire
Salary : $30-$39 / hr
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