Service Manager

Job Description

Job Description

Service Manager

The Service Manager oversees the operation of the branch’s crane service business.

Responsibilities

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
• Develop and implement the crane service budgets
• Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
• Determine staffing requirements based primarily on the labor utilization rate
• Supervise all department team members
• Assist with the follow up on active service and inspection repair quotes
• Assist Service Coordinator in reviewing / deciding which inspection customers and which items will be quoted
• Assist with sales initiatives, account sales and technical expertise
• Provide instruction and training to employees as required
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
• Provides sales support to maintain or grow existing customer relationships and gain new customers
• Monitor employee and technicians' work time for payroll
• Complete performance reviews, develops and manages employees
• Authorize all expenditures handled directly by the service
• Responsible for maintenance, housekeeping / general upkeep and cleaning of the branch
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
• Assist Service Writers understanding completed inspection reports to formulate quotes
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Strong time-management skills
• Exceptional decision-making skills
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.

We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella :

• Team-oriented environment
• A real Work life / Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values :

Be a Lifelong Learner routinely acquire new skills and capabilities that bring value

Be Humble lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart common sense about people, good judgement, and intuition around their impact on group dynamics

Company Description

Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions.

We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes.

We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.

S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting.

Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.

Company Description

Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions.

We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes.

We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.

S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting.

Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.