Job Description
Job Description
Description
Responsible for providing preventative maintenance and repair to compressor customers on-site or in house.
Key Responsibilities
- Installs new equipment and electrical / piping work
- Overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
- Provides professional troubleshooting and technical services in person or over the phone
- Provides a high level of customer service in response to customer needs and satisfies their expectations
- Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
- Completes customer work order forms and other job-related paperwork on a daily basis
- Trains and assists other Service Technicians
- Optimizes sales potential with customers
- Performs other related duties as assigned by management
Supervisory Responsibilities : This position has no supervisory responsibility.
Skills, Knowledge and Expertise
- Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
- Strong time management skills, detail-oriented, organized and work effectively under pressure while meeting all applicable deadlines
- Must have firm commitment to excellence and high standards
- Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
- Self-motivated, resourceful, and adaptable; able to work independently within team focused environment
- Strong understanding of how to create highly satisfied customer
- Ability to follow established policies and procedures with a safety-first attitude
- Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
- Demonstrated problem solving and process analysis skills
- Good judgement skills with the ability to make timely and sound decisions
- Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
- Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
- Knowledge of air compressor or other pneumatic mechanical equipment preferred
- Basic electrical knowledge preferred
- Professional appearance; a top performer who can instill pride of workmanship in themselves and in others
- Must maintain a valid driver’s license and good Motor Vehicle Report
- Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
- Willingness to travel to customer sites, off-site meetings, company related functions, and the like with short notice
- Working knowledge of Microsoft Office 365 software
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