Audio Visual Support Technician II

Job Description

Job Description

Boston Government Services , LLC. (BGS) is seeking an Audio Visual Support Technician II at National Renewable Energy Laboratory (NREL).

A Tier II Audio Visual Support Technician is proficient at installing, operating, and maintaining audio-visual systems. This person will bring with them industry experience operating and troubleshooting user Laptop systems (Windows and Mac), as well as iOS and Android devices.

Comprehensive experience with reading technical documentation and disseminating information by creating documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual requests and any computer issues that come along with it.

Determination is required to ensure each problem or incident has been resolved. Someone who can be onsite to troubleshoot and interface directly with customers.

This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms.

Experience will demonstrate capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions.

BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects.

We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities.

We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments.

We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

We are passionate about our culture! At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all.

BGS cares for each employees’ well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.

If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

Responsibilities :

• Respond to requests for Tier II AV Support using NREL ticket tracking system.
• Facilitate collaboration by supporting NREL end users in successfully using conference room technology.
• Assist end users with operating Windows and Mac systems in combination with installed AV Systems.
• Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors projectors, interactive whiteboards, large displays, teleconferencing and hybrid systems.
• AV system checkups, replacing broken cables, preemptive problem solving before problem escalation.
• Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted by NREL.
• Assist with installing, modifying, commissioning, and / or de-installing AV systems.
• Ensure that rooms are kept neat and free of safety hazards; and manage cable sprawl to maintain cleanliness and safety of meeting rooms.

Requirements :

• Excellent customer service skills.
• Experience supporting clients with a diverse range of technical knowledge.
• Experience with Windows and Mac systems, iOS and Android mobile devices.
• Experience installing and / or servicing Video Teleconference equipment.
• Experience commissioning AV equipment.
• Comfortable understanding of electronics signal flow and audiovisual system complexities.
• Experience supporting MS Teams, Cisco WebEx, Zoom and / or other virtual meeting applications.
• Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks.
• Working hands on knowledge and experience with PC and Mac technologies.
• Certified Technology Specialist (CTS) certifications preferred.
• Must be eligible to obtain and maintain a security or clearance badge.
• Must be US citizen.
• Successful drug screening.

Location / Work Arrangement :

• This position is at National Renewable Energy Laboratory, Golden, CO.
• No travel required.

Preferred Qualifications :

Minimum three (3) years’ experience working with audiovisual systems; installation, service, maintenance of audiovisual systems;

live event production, broadcast radio, or similar technology.

• Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms.
• Experience installing and maintaining audiovisual control systems.
• Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar).
• Demonstrated experience interpreting and / or creating CAD based system drawings.
• Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers.
• Experience servicing and maintaining public address and distributed audio systems.
• Functional understanding of IP and ISDN network connectivity.
• A / V cabling standards; HDMI, distribution / conversion equipment and structured cabling installation methodology (CAT6).
• Familiarity with ServiceNow IT service management system.

Benefits :

BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

Starting compensation for this role typically salary ranges between $70,000 and $80,000 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.

EEO :

BGS is an Equal Opportunity / Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Exclusive Agreement Disclaimer :

BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients.

By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.