About the Job
Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met.
An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
- Resolves customer service issues / complaints regarding products and / or services; issues refund to patients; Signs off on spectacle remakes.
- Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
- Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
- Participates in interviewing and selection of new practice employees.
- Participates in employee disciplinary actions if necessary.
- Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
- Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
- Together with Practice Manager, organized and leads staff meetings.
- Provides ongoing feedback to employees.
- Facilitates training for new team members.
- Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
- Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
- Once a year, or as necessary, participates in store inventory.
- Other duties as assigned by the Practice Manager.
Requirements
Education
- High school diploma or equivalent
- ABO Certification preferred but not necessary
Experience
- Extensive optical experience required
- Experience with customer service and / or sales
- Management experience preferred
Knowledge, Skills, Abilities, and other Characteristics
- Excellent interpersonal and customer service skills
- Computer literacy and data entry
- Ability to read and understand basic financial statements
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Strong analytical and problem-solving skills
- Strong conflict resolution skills
- Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
Benefits
- 401(k) with Match
- Medical / Dental / Life / STD / LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA / FSA
- Paid Holidays
- Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Travel Requirements
Negligible
Assistant Manager-La Encantada-Tucson, AZ
An an Assistant Manager you will partner with your Store Manager to ensure our customer receives the EVEREVE Styling Experience every time they shop in our stores. As an Assistant Manager you will lead EVEREVE guidelines, uphold our mission and culture, and ensure that it is consistent across our br...
Assistant Operations Manager
Our Assistant Operations Manager is responsible for assisting the Operations Manager as well as day-to-day tasks including but not limited to greeting and directing members, guests and staff as they enter the gym. Take ownership of the member experience and business objectives in the absence of the ...
Assistant Manager
Join Our Dynamic Team as an Assistant Manager at Our Thriving Convenience Store!. Are you ready to drive success and be the fuel behind a thriving convenience store? We are on the lookout for energetic Assistant Managers to supercharge our team. Team up with the Store Manager to steer all store oper...
Assistant General Manager
Support the Restaurant Manager by running great shifts and be able to execute all restaurant administrative duties. In the absence of the Restaurant Manager, you must be able to provide the leadership necessary to ensure the restaurant can maintain an acceptable level of day-to-day operations. ...
Assistant Store Manager - Zales - Park Place
Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction; developing skills and product knowledge of team members through...
Assistant Fitness Manager
EōS Fitness is seeking a highly motivated, sales driver with a passion for health and wellness to take on the role of Assistant Fitness Manager (Personal Training Sales). As an Assistant Fitness Manager, your core function will be to introduce new members to our Personal Training program options via...
Operations Assistant Manager In Training
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Assist with a...
Assistant Store Manager
As an Assistant in Training (AIT) and Assistant Manager, you have the privilege to work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Mana...
Assistant Manager
Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Assistant Managers must lead by example and execute systems...
(7627) Tucson: Assistant Manager and Shift Runners
Well now's your chance - Domino's Pizza is hiring for management positions - more specifically shift runners and assistant managers. Lead Assistant Managers are eligible for performance based bonuses! Our company prides itself on promoting from within! What does that mean? You can quickly ...