Customer Care Representative

A company is looking for a Customer Care Representative to provide support and communication between the Plan and its members, as well as other stakeholders.

Key Responsibilities

Facilitate direct communication between the Plan and members, addressing inquiries and providing information on products and services

Document all interactions and maintain accurate records in various systems

Assist members with understanding their health coverage and resolve issues related to eligibility, benefits, and billing

Required Qualifications

High School Diploma or Equivalent

Less than 1 year of experience as a Customer Call Center Representative, with a minimum of six months preferred

Medical office certification, including knowledge of medical terminology, is preferred