Job Posting Dispatcher

Hero Home ServicesMinneapolis, MN, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Overview

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team's go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Core Values

Team Before Self
Remarkably Great & Driven
Ultimate Professionalism
Excellent Communication

Amazing Benefits Package

Competitive Compensation : $20 per hour starting wage

Bonus opportunities available

Full access to Peak Health fitness and recovery center

Employee discounts on services at cost pricing available

Schedule

8-hour shifts : Monday thru Friday

On call shifts on weekends, evenings, and some holidays

Hero's DSR Staff is present on some pre-determined holidays

Essential Job Duties

Make sure the right technicians get to the right jobs on time, prepared, and informed

Answer incoming calls, emails, and other requests projecting a professional, memorable image

Make outbound calls to book, confirm, reschedule, and survey existing and potential customers

Maximize opportunities through dispatching processes and adhering to the company expectations and goals

Support for overflow from Customer Service Representatives

Qualifications

Demonstrates Hero core values at a high level (T.R.U.E.)

Valid driver's license with clean driving and criminal record

High School Diploma or equivalent required

Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information

Able to communicate professionally, clearly, and concisely with other team members, management, and customers

Flexibility to move between tasks based on business need and balance competing priorities

Must be highly detailed and demonstrate the ability to follow through

Highly motivated, flexible, and great attitude on life

Outgoing personality that blends well with a fast-paced, goal-driven environment

Ontime and prepared to work before the scheduled start time

Do you have what it takes to be a Hero? Apply Today!

Hero Home Services is an equal opportunity employer, including veterans.

serp_jobs.job_alerts.create_a_job

Job Posting Dispatcher • Minneapolis, MN, US