Overview
At iNet, we're redefining what it means to connect the world. Headquartered in the USA with operations spanning North America, Europe, the Middle East, Latin America, and Asia Pacific, we deliver cutting-edge satellite and networking solutions that solve our enterprise clients' most complex communication challenges.
As we continue to expand our global footprint, we're seeking a Technical Services Specialist to play a pivotal role in deploying next-generation technologies and supporting mission-critical installations.
As a Technical Services Specialist, you'll be at the heart of our service delivery engine—ensuring every deployment meets the highest standards of performance, reliability, and client satisfaction.
Responsibilities
- Lead Deployment Execution : Support the rollout of new products and services by coordinating across provisioning, field operations, logistics, and client teams.
- Validate & Certify Equipment : Inspect, test, and benchmark hardware to ensure readiness for activation—meeting both manufacturer specs and iNet's quality standards.
- Enhance Field Readiness : Help develop and refine testing and certification protocols for our field operations team, ensuring consistent excellence across installations.
- Support Field & Remote Operations : Provide technical guidance during site activations, commissioning, and troubleshooting—resolving challenges with precision and speed.
- Operate Across Environments : Work primarily in our shop / warehouse with occasional field deployments, using advanced tools and diagnostics to verify system integrity.
Qualifications
High school diploma or GED required; 2-year technical degree in electronics, engineering technology, networking, or systems engineering preferred5+ years of hands-on experience in field technician or technical support rolesPrior technical experience in networking, telecommunications, and wireless solutionsCertifications or training in Cisco, Network+, or similar technologiesAdvanced knowledge of network components (switches, routers, firewalls) and RF technologies (VSAT, LTE, wireless radios, Wi-Fi)Proficient understanding of data and signal flow through networks, including the OSI ModelSkilled in using telnet, RDP, traceroute, ping, and other troubleshooting toolsStrong communication skills and ability to collaborate across teamsSelf-motivated, adaptable, and committed to continuous learningAbility to pass background check and a prestart drug & alcohol screen.Ability to lift up to 50 lbs occasionally and carry / push / pull moderate loads as neededPosition Details
Full-time role with typical hours from 8am to 5pmOccasional on-call work may include nights and weekendsFlexible scheduling to support business needsBenefits
Safety and customer-specific training and certificationsMedical, dental, and vision coverage for employees and dependents$50,000 in paid life insuranceEmployee referral programAnnual bonus potentialPaid time off and holiday pay401(k) planJ-18808-Ljbffr