Information Technology Technician II - Help Desk

Position Summary

This is an experienced Information Technology Technician I, or equivalent, who is proficient in executing assigned duties.

Under minimal supervision, incumbents perform a wide variety of Help Desk duties.

For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here .

Typical Duties

Processes work requests from campuses and / or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person.

Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed.

Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions.

Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed.

Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database.

Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access.

Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory.

Performs related duties as required.

Minimum Qualifications

• EXPERIENCE / EDUCATION : An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) AND two years in class of Information Technology Technician I;
• OR , an Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and three years of experience directly related to job duties;

OR , a combination of training and / or experience totaling five years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles;

and successfully foster and support an inclusive educational and employment environment.

Experience Requirement : One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.

Education Requirement : One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Application Instructions

Applicants applying to this position are REQUIRED to complete and submit :

• A Los Rios Community College District Application
• Resume or Curriculum Vitae
• Letter of Interest

NOTES :

• Applications submitted without all required documents, listed above, will be disqualified.
• Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
• Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
• Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
• Applicants are required to submit official transcripts within 60 days of the time of hire.
• Graduate advising documents and grade reports will not be accepted as official transcripts.
• Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
• A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and / or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
• Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators.

For additional information on foreign transcript evaluations click here.

Do not submit additional materials that are not requested.