SUMMARY OF DUTIES :
Petlands Sales Managers help develop Petlands Pet Counselors and ensure these sales professionals embrace Petlands mission of matching the right pet with the right customer and meeting the needs of both.
They also ensure every pets basic needs are met. POSITION DUTIES AND RESPONSIBILITIES :
- Directly supervises store associates as it relates to sales and sales processes.
- Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
- Educates, motivates and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
- Maintains a strong presence in our store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
- Helps Pet Counselors maximize customer counts, average ticket sales and dollars per hour.
- Monitors sales by department and sub-department as well as the ratios between pets and associated supplies.
- Helps staff maintain positive morale, reinforces the Petland culture, establishes and maintains positive community relations, and stresses the importance of all.
- Analyzes sales history and financial results with General Manager to determine course for continual improvement.
REQUIRED SKILLS :
- Attention to Detail
- Time Management
- Teamwork
- Customer Service
- Motivation
- Professionalism
REQUIRED EDUCATION AND / OR TRAINING :
Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and / or training, or equivalent combination of education and experience preferred.
Sales and Point of Sale (POS) experience preferred.
PHYSICAL DEMANDS AND WORK ENVIORNMENT :
- Standing Continually required to stand
- Walking Continually required to walk
- Sitting - Occasionally required to sit
- Travelling Occasionally required to travel
- Finger Dexterity - Continually required to utilize hand and finger dexterity
- Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
- Talking / Hearing - Continually required to talk or hear
- Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and / or use a keyboard
- Lifting / Pushing / Carrying Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.
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