Business Analyst

Job# : 2037165

Job Description :

Job Title : Business Analyst

Pay rate : $38 / hr

Location : Remote - PST

Job Description :

Collaborate with the Player Support product management team to gather and document functional, non-functional, and technical software requirements.

This role involves creating detailed SRS and FRD documentation for software projects.

• FSD : Functional Specification Document
• SRS : Software Requirements Specification

Responsibilities :

• Gather business requirements from the product team to define, design, and author comprehensive functional and non-functional requirements in an SRS document.
• Elicit documentation for business and technical workflows / diagrams while documenting complex specifications in an FRS document.
• Work with Player Support product teams to establish approved wireframes and mock-up solutions for UI / UX in all B2B and B2C initiatives.
• Assist the product group in managing the entire lifecycle of a product from its conception to release.
• Serve as an individual contributor to execute product strategy in collaboration with the Player Support Product, Design, Engineering, and Production teams.
• Collaborate with cross-functional teams to acquire knowledge and system architecture to effectively create SRS & FRS documentation.
• Help establish acceptance criteria for the project test strategy and test plans.
• Partner with the product team to ensure individual systems achieve larger, holistic business needs.
• Guide trade-off decisions in collaboration with the product management team based on technical and business insights.
• Attend standups, grooming sessions, estimation meetings, retrospectives, and other product meetings with key stakeholders on a regular basis.
• Clearly communicate product requirements, scope, benefits, and results to various levels of the business.

Experience :

• An undergraduate degree in Computer Science, Data Science, or another technical field is highly desirable.
• 4+ years of experience writing functional, non-functional, and technical requirements for software products.
• 4+ years of experience translating business requirements into successful B2C & B2B solutions.
• Proficient in writing documentation for business and technical workflows, structuring requirement documents, and documenting complex specifications.
• Proven track record of delivering on time and meeting organizational commitments.
• Experience working with third-party services, APIs, and content management systems.
• Experience with Salesforce, Helpshift, AEM, and cloud solutions is a plus.
• Customer service experience.

Knowledge & Skills :

• Strong analytical and quantitative skills with the ability to use data and metrics to support assumptions, recommendations, and drive actions.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunities with internal and external stakeholders.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing internal and external teams.
• Excellent listening, oral, and written communication skills.
• Excellent facilitation, presentation, and reporting skills.
• Strong skills and knowledge of methodologies associated with process analysis, problem-solving, information flow, and architecture.
• Strong analytical, problem-solving, and conflict resolution skills.
• Demonstrated ability to communicate technical information to both technical and non-technical personnel at various levels of an organization.
• Knowledge of software development practices and data center / infrastructure / virtualization / networking / compute / storage / databases technologies.
• Strong interpersonal and teamwork skills.
• Self-motivated and able to work independently as well as part of a team.
• Experience with Agile software product development.
• Demonstrated testing and test planning skills.
• Comfortable multi-tasking in a fast-paced, entrepreneurial environment.
• Hands-on experience with Jira, Confluence, or related project management tools.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.