Company Overview : is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning.
Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts.
Age of Learning’s flagship product, , is an award-winning comprehensive curriculum for children. Adventure Academy a massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world.
The company’s School Solutions Programs include , an adaptive, personalized program that helps students master foundational math concepts, and ,which helps young learners become fluent readers and build a foundation for reading comprehension and literacy.
With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children.
To learn more about Age of Learning, visit . Summary : As we expand our global reach and increase the educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Associate Customer Success Manager role.
Responsibilities :
Execute Engagement Strategies : Develop and implement comprehensive engagement strategies with customers to deepen their engagement and increase their usage of our products and services.
This involves creating customized plans that align with customer goals and monitoring their progress to ensure success.
Customer Advocacy : Act as a strong advocate for customers across all areas of the business. Collaborate closely with product, engineering, marketing, sales, and executive leadership teams to ensure that customer feedback and needs are effectively communicated and addressed.
Strive to represent the customer's voice in every decision made.
Relationship Building : Develop and maintain robust working relationships with Business Product Managers, Technical Product Managers, Support personnel, and Innovation and Accountability Specialists.
Work collaboratively with these teams to ensure a unified approach to customer success and satisfaction.
Oversee Customer Success Lifecycle : Manage the entire Customer Success lifecycle for assigned accounts. This includes onboarding, ongoing support, and renewal processes to ensure customers have positive experiences and achieve their desired outcomes with Age of Learning products and services.
Regularly review customer journeys and identify opportunities for improvement.
Drive Key Metrics : Monitor and drive key metrics related to product implementations. Focus on customer health indicators, renewal rates, expansion opportunities, and engagement data.
Utilize this data to identify trends, forecast future customer needs, and implement strategies to enhance customer satisfaction and retention.
Regularly report on these metrics to senior leadership and provide actionable insights.
These responsibilities require a proactive, customer-centric approach, excellent communication skills, and the ability to work collaboratively across multiple teams and departments.
Required Qualifications :
- 2+ years experience preferred in K-12 / EdTech in Account Management, Client Services and / or Customer Success) and / or school district instructional or administration roles
- Excellent active listening and communication skills
- Experience implementing (vendor or customer) cloud-based, platform products.
- Strong demonstrated service-delivery experience with educational SaaS solutions
- Excellent written and verbal communication and interpersonal skills.
- Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions.
- Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
- Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously.
- Detail-oriented, with strong organizational skills.
- Ability and willingness to travel up to 70% locally within the state of Pennsylvania.
- This is a remote position but must live in the state of Pennsylvania.
- CRM experience
- Bachelor’s Degree required
The estimated salary range for a new hire in this position is $60,000 USD to $75,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location.
Age of Learning currently provides :
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
- Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Customer Success Manager, Mid-Market
We now have multiple teams of CSMs and are looking to bring on additional talent that can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. This role will have a very real impact on every customer decision we make, supporting growth effo...
Customer Success Manager
Pipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work closely with them to dri...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Senior Customer Success Manager
Be part of something amazing! Aria Systems is seeking a Senior Customer Success Manager to join our growing Customer Success team. Reporting to the Senior Director of Customer Success, we are looking for a candidate with high energy and a knack for engaging with Aria’s Enterprise customers to drive ...
Senior Customer Success Manager
Title: Senior Customer Success ManagerDepartment: Customer SuccessLocation: RemoteAbout Aria SystemsAria enables enterprises to automate complex usage and subscription billing in an agile market environment. Position SummaryBe part of something amazing! Aria Systems is seeking a Senior Customer Succ...
Lead Customer Success Manager - Managed IT Services
Reporting to the Customer Success Director (CSD), the Lead Customer Success Manager is tasked with fostering successful business relationships while driving growth in Managed IT Services. Along with building partnerships with customer decision-makers to provide value and drive mutual success, a crit...
Customer Success Manager
We are looking for a Customer Success Manager (Enterprise) to join the Tessian team following the Proofpoint acquisition. As well as being responsible for renewals and advocacy in our NAMER customer base, you'll be a bridge between Product and our customers - communicating our technology, understand...
Customer Success Manager
Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving dig...
(Remote) Customer Success Manager
Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. Silverblaze is looking for a Customer Success Manager to join our team!. As a Customer Service Manager, you will ensure that our customers receive the highest level of ...
Customer Success Manager (Bilingual - English/Portuguese)
As a member of Manychat's founding customer experience team, Customer Success Managers will act as a trusted advisor and advocate for our customers, at scale. No matter the use case—whether generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond—Manyc...