Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Future Opening: Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Financial Services Representative – State Farm Agent Team Member
As our Financial Services Representative – State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. Develop leads, schedule appointments, identify...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:. Grow profit centers through promotion of club services to new and prospective members. Sustain and support membership retention through member engagement. Deliver an exceptional cust...
Member Services Associate, Care Center Representative
Member Services Associate, Care Center Representative. The Care Center Representative provides optimum customer service as required to maintain existing members and prevent cancellations. Addresses member, internal and external customer inquiries, questions and concerns in areas including enrollment...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. Why join Penske as a Customer Service Representative, you ask? It's simple. Excellent customer service and communication skills. You will be...
Retail Customer Service Associate
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to...
Full & Part Time Retail Sales Associate
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests. ...
Receptionist Clerk Ii
Responsibilities and Job Requirements: - - Services the public sector by providing information on Parking & Transportation items such as: discounted parking passes, parking permits, appeal process/problem resolution, removal of wheel locks, issuance Receptionist, Clerk, Retail, Parking. ...
Retail Sales Print Associate
As a **Retail Sales Copy &** **Print Marketing Associate,** you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Retail Sales Print Associate**. ...