Senior Sales Operations & Strategy Manager

All potential candidates should read through the following details of this job with care before making an application.

Location : San Francisco, CA

Type : Full time

Department : Operations

Compensation : $156K $191K

Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions.

At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.

Company Overview : Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster.

The Senior Sales Operations & Strategy Manager is a critical member of the GTM leadership team and an important voice in the border revenue operations ecosystem.

This role will be a strategic business partner to our sales organization and is responsible for the operational strategy, driving best practices around our business processes, analytics, insights, and scaling initiatives to support a fast-growing company.

This person will report directly to the VP, Revenue Operations.

What will you be doing?

• Operational Cadence : Own the sales operational cadence. Monitor and drive operational efficiencies to optimize effectiveness and impact of processes such as lead scoring & routing, book assignments, territory design, compensation plans, planning, QBRs, weekly cadences, etc.
• Insights : Know the business and the market to drive business insights into current pacing and projections. Own performance metrics and reporting tools and ensure accurate and actionable data.
• Strategy : Drive thought leadership around operational excellence. Design a cohesive end-to-end strategy aligned to company goals.
• Strategic Projects : Ensure sales strategy, organizational and operational projects are defined, implemented, and executed.

What skills & experience do you need?

• 7+ years experience in Sales Operations, Revenue Operations or equivalent
• Experience working in B2B SaaS, high-growth environment
• Excellent communication skills, including experience effectively working with executives
• Strong attention to detail, with ability to synthesize and simplify complex information
• Proven analytical, modeling, and conceptual problem-solving abilities
• Able to work with a high degree of autonomy, particularly within a global setting
• Salesforce expert and familiar with data structure and reporting functionality of Salesforce
• Proficiency in SQL, Google Sheets, and Excel
• Bachelor's degree required, MBA preferred.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What we offer :

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays
• Flexibility to work from home 3 days / week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

J-18808-Ljbffr