Lead Systems Engineer (Exchange & Directory Services) Hybrid

PURPOSE :

This incumbent is responsible for collaborating with architectural leadership on the design, leading implementation, and supporting daily operations of Microsoft products in the enterprise.

Such products include Exchange Online, Exchange Server, Azure Active Directory, Active Directory Server, and other Microsoft 365 products.

Additional responsibilities include, but are not limited to, providing technical leadership for Exchange innovation and solution implementation.

This individual may be asked to support or lead the delivery, maintenance, troubleshooting, and incident resolution for any End User Services infrastructure or products.

The incumbent delivers hands-on, practical technology work needed to support solution delivery. This work involves applying systems integration, system design, maintenance, configuration, administration, and development, along with identification and coordination of tasks for small projects.

Helps to defines, design, and develop system requirements. Performs trade-off analysis of performance, life-cycle cost, risk, producibility, and other system or program requirements.

Assesses architecture and current hardware limitations, defines and designs system specifications, and evaluates input / output processes and working parameters for hardware / software compatibility.

Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching / updating.

Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design.

ESSENTIAL FUNCTIONS :

Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.

Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis.

Evaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing.

Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data;

studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems.

Develop system automation and system integration of business processes.

Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;

benchmarking state-of-the-art practices; participating in professional societies.

Acts as a mentor for junior and senior team members.

SUPERVISORY RESPONSIBILITY :

Leads a team utilizing a matrix management system.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience : 8 years proven success overseeing the design, development, and implementation of software systems and applications.

Licenses / Certifications : ITIL Foundations v3 within 180 Days Preferred.

This position's primary responsibility is building a quality infrastructure solution and implementation, leading the efficient operation, development and administration of the corporate server infrastructure.

Below is the skillset required :

8+ Years’ Experience

• Infrastructure Engineer with hands-on experience.
• Extensive experience as primary engineer for Microsoft Exchange on-premises.
• Extensive experience as primary engineer for Microsoft Active Directory on-premises.
• Expert knowledge of Internet email delivery technologies and anti-spam techniques.

4+ Years’ Experience

• Experience managing Office 365 services including Exchange Online.
• Experience managing Office 365 Exchange hybrid configuration.
• Experience managing ADFS and hybrid cloud identity.
• Experience using PowerShell and other automation tools.
• Experience developing and implementing Identity and Access Management practices.
• Strong knowledge of TCP / IP networking, routing, and security.

Other Experience

• Adhere to standard service level agreements for operational and responsive support.
• Ensure that change management process is properly followed for environment changes.
• Interact with customers both internal and external at all levels to provide high level of professional customer care for all clients.
• Exhibits poise and confidence when working with and communicating to our customers and vendors.
• Act as interface with all members of the IT infrastructure, Operations and Security team keeping management and peers informed, disseminate information as needed.
• Implement policies, procedures, and technologies as required to support the infrastructure.
• Independently resolve problems and support after-hour and weekend activities.
• Providing customer service & support to all customers internal & external.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of programming languages and web based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• Excellent communication skills both written and verbal.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Additional Skills Required

• LEAD - Ability to facilitate technical requirements gathering and design sessions.
• LEAD - Collaborate and interpret business and technical needs.
• LEAD Able to advise and guide the technical work of other team members.
• Strong background in security best practices especially around credential and privileged access.
• Very strong verbal and written communication skills.
• Excellent attention to detail and quality work products.
• Strong customer service skills with internal and external customers.
• Must be able to perform assigned tasks with minimum supervision.
• Strong analytical and documentation skills.
• Excellent time management.

Additional Skills Preferred

• Experience managing Microsoft Teams, InTune, and OneDrive.
• Experience managing virtual servers and networking.
• Cloud IAAS management.
• Virtual Desktop Infrastructure.
• VMWare vSphere management
• Microsoft Endpoint Manager / SCCM experience.
• Mobile Device and Application Management.
• Advanced knowledge of subject matter to be able to Interface with team members on an ongoing basis to ensure installed systems and applications are performing as required and meets the business objectives.

Must possess the skills to work with the less experienced Systems Engineers in interfacing with our internal and external customers.

Creation of detailed project plans in support of assigned larger projects related to technologies required support End User Technologies.

Takes the leadership role for the team's assigned projects.

Assists the Principal Engineer in the evaluation and integration of complex, emerging server, network based and imaging technology, which aligns with business strategy and initiatives for internal as well as external customers.

Expand technical and business knowledge through reading, research, on-the-job training, and classroom training.

This position is also subject to being "on call" for situations requiring immediate resolution.

This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbans Oxley and code of conduct policies.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.