This is a remote position.
About the Remote Call Center Representative Position
We re seeking a personable customer service oriented individual to join our team as a Call Center Representative in a contractor role.
As the primary link between our company and both current and potential clients you ll be responsible for providing topnotch assistance to those reaching out to us over the phone.
You will manage cases for inbound and outbound calls needing for various fortune 500 companies.
In addition to having excellent customer service skills you ll also need to be detailoriented and able to find solutions in a timely efficient manner.
Call Center Representative Responsibilities
- Handle inbound and outbound client calls in a timely manner
- Follow company s call center scripts
- Respond to customer needs efficiently and accurately whether troubleshooting a problem fielding a complaint or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Representative Requirements
- Previous experience in a customer service role preferably as a Call Center Representative
- High school diploma / GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred not required
Requirements
No Chromebooks Mac Systems are capable with some clients
PC Requirements :
Dualcore 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
16 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hardwired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
At least 1 year of experience in a call center. 1+ years of experience in a professional office environment.
Bilingual Customer Service Representative
Our client in Richardson is looking for a Bilingual Customer Service Representative to join their time!. Must be able to communicate by phone with vendors and customers. Assisting with order processing, and customer communication by phone & e-mail. Ability to effectively communicate with a wide rang...
CSR (Customer Service Representative)
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be abl...
Seasonal Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative- Entry Level Remote
Join our team as a Customer Service RepresentativeEntry Level (Remote) and become an integral part of our vibrant andmotivated community. ...
Inbound Customer Service Representative (Tolling)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative - Bilingual
We're hiring a Customer Service Representative to join our Service Operations team. This role is a volume-driven customer service and production based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks in accord...