Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued?
If so, we invite you to join our dynamic team as an Entry Level Customer Service Representative, a leading customer enrollment firm dedicated to facilitating seamless interactions between clients and services.
We understand that the first impression can make a lasting impact. As an Entry Level Customer Service Representative, you will play a crucial role in ensuring that each customer's journey begins on the right note.
You'll be part of a collaborative and supportive team that values diversity, innovation, and excellence. If you're excited to be part of a company that transforms the way customers engage with services, we'd love to hear from you.
Entry Level Customer Service Representative Responsibilities :
- Highlight the value proposition of the products / services being offered to drive new sales and service support
- Engage with potential customers in a professional and friendly manner
- Understand prospective customer needs and preferences to offer suitable products or services
- Coordinate with other entry level Customer Service Representative team members to share insights, successes, and challenges
- Keep up-to-date with changes to products, services, pricing, and promotions
- Create and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients
- Continuously improve entry level Customer Service Representative skills and knowledge through training and self-learning
Qualifications of the Entry Level Customer Service & Sales Representative :
- The ability to adapt and think on your feet is a plus
- A collaborative team player
- The ability to understand each customer's needs and recommend suitable solutions
- The ability to adjust to changing situations, products, and strategies, while maintaining a positive attitude and high levels of performance
- Open communication with management and other entry level Customer Service & Sales Representatives
- The ability to listen actively to customers' needs and tailor your responses accordingly is crucial
- Time management and the ability to juggle multiple tasks, prioritize interactions, and manage time efficiently to meet sales goals
This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in San Rafael, CA.
If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer.
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