Bilingual Customer Service Supervisor
Location - Tucson, AZ 85730
Direct Hire
Hours : shift time Tuesday-Saturday from 10-10pm (employees only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (employees will always get either a Saturday or Sunday off and have 2 back to back days off)
Pay Rate : $46,000
The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46K
Must-Haves :
- 4-6 years of operational leadership experience.
- Proven experience supervising agents in a call center / contact center environment
- Proficiency in using various technology platforms and tools.
- Spanish Bilingual proficiency (will be required to pass an assessment). Plus :
- P&C License
- P&C License
Overview : We are seeking an experienced Bilingual Customer Service Supervisor to lead a team of 15-20 customer service agents in an on-site environment.
We are looking for an individual who enjoys mentoring / coaching, has excellent communication skills and wants to be in a fast-paced environment.
Your role will be crucial in ensuring the success and efficiency of our Customer Service team.
Key Responsibilities :
- Supervise and manage a team of 15-20 customer service sales agents.
- Monitor and evaluate agent performance, providing feedback and coaching as needed.
- Utilize technology and communication skills to effectively manage a team.
- Ensure agents KPIs meet or exceed sales targets and customer satisfaction goals.
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