Job Description
Job Description
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer.
You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.
If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities :
- Hold responsibility for the front desk budget and order any necessary office supplies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Compile occupancy reports and financial information for the general manager
Qualifications :
- Experience with MS office and bookkeeping skills desired
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Possess excellent management skills, communication skills, and multitasking skills
- Applicants must have a high school diploma or GED
- Prior hospitality experience of 1 year is required for this position
About Company
The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!
Hotel Front Desk Manager
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. Hold responsibility for the front desk budget and order any necessary office supplies. Manage the hiring, training, and supervision of all front office sta...
Hotel Front Desk Manager
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. Hold responsibility for the front desk budget and order any necessary office supplies. Manage the hiring, training, and supervision of all front office sta...
Part-Time Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st...
Part-Time Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st...
2nd Shift Campus Center Receptionist
Performs general receptionist, clerical and telephone answering services at the main switchboard/information center in the Alumni Campus Center (ACC). ...
Afternoon/evening Receptionist
You will report to the Plasma Center Manager and will perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations. ...
Front Desk Associate - Baseball/softball Operations
We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team in Dubuque. The Associate is the face of the facility, offering friendly assistance to all who enter. ...
Seasonal Receptionist
A typical day as a seasonal Receptionist might include the following:. ...
Seasonal Receptionist
A typical day as a seasonal Receptionist might include the following:. ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...