Banking Services Specialist (Jackson, MI or Hicksville, NY)

A Banking Services Specialist is responsible for reviewing reports, processing and resolving all Banking Services Department functions and for focusing on meeting daily production deadlines along with agreed upon service levels for our retail customers and internal business partners.

Researches and resolves issues. Banking Services Specialist is cross-trained and performs several functions within Banking Services on a rotational basis within their assigned team, which include the following : but not limited to;

Safe Deposit, Dormant Account Activation Review, Abandoned Property, Return Mail and Retiree Benefit Accounts in conjunction with Human Resources where applicable.

Interacts with branch personnel regarding all Banking Services transactions on the bank’s host systems, as related to department-specific tasks and escalated items requiring resolution.

Regulatory and AP knowledge is preferred for CIP, OFAC, W-8, Escheat, standards. Other functions include system testing, along with various control monitoring and reviews.

Pay Range : $19.13 - $23.91 - $28.69

Participates in various daily production activities noted above.

Researches and resolves problems and responds to customer inquiries.

Assists in review of Banking Services procedures to satisfy corporate, legal and regulatory guidelines and requirements. Images all paper audit trail documentation for the department daily.

Reviews daily / monthly reports / department reconciliation spreadsheets to verify branch / back-office functions meet our compliance and regulatory procedures.

Analyzes and resolves problems pertaining to all aspect of Banking Services.

Performs special projects, and additional duties and responsibilities as required by management.

Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.

Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Education level required : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Minimum experience required : 3+ years of banking experience including general banking, teller and platform experience.

College, Vocational or Associate's degree (2 years or equivalent) or higher preferred.

Core banking system and Trakker program knowledge DNA / Fiserv) preferred.

Strong record of exceptional quality review audit performance and accuracy in all functions.

Strong organization and prioritization skills with close attention to detail.

Solid interpersonal skills, ability to work collectively in team environment and across multiple business units.

Strong analytical and problem-solving skills, proactive and solution oriented.

Demonstrated ability to handle multiple tasks quickly and proficiently.

Demonstrated ability to work with customer information in a confidential and professional manner.

Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint.

Proven customer service skills.

Favorable verbal and written communication skills

Travel requirements : N / A

Physical demands (ADA) : No unusual physical exertion is involved.