Clinical Director Patient Care

JOB SUMMARY :

The Director of Critical Care and Telemetry Nursing Services is responsible for the direction and leadership of operational, financial, programmatic and employee related activities for inpatient critical care nursing areas.

This includes establishing, meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives for Valley Presbyterian hospital, (VPH).

While the range of duties and responsibilities is broad and varied, the position’s major responsibility is directing the day-to-day operations, budgeting, financial management, and human resource management.

The Director works closely with a variety of stakeholders, coordinating activities of inpatient critical care and Telemetry nursing services across the enterprise.

The Director of Critical Care and Telemetry Nursing Services serves as the programmatic and operational leader for inpatient critical care and telemetry nursing areas and reports to the Senior Vice President, Chief Nursing Officer and works closely with employees and leaders including physicians, Chief Operating Officer and the Chief Medical Officer role.

MAJOR RESPONSIBILITIES :

Departmental Leader

• Provides an experience and environment of patient- and family-centered care.
• Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.
• Incorporates VPH’s vision, missions and values in goals and programs within inpatient critical care and telemetry nursing areas.
• Develops and manages operational initiatives with measurable outcomes.
• Formulates objectives, goals and strategies collaboratively with other stakeholders.
• Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources

Financial Leader

• Actively seeks opportunities to improve financial outcomes, engaging managers and staff in the process.
• Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets.
• Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing and operational budget.
• Establishes an annual operating and capital budget, demonstrating fiscal responsibility through meeting budget targets.
• Creates business plan(s), justifying variances and analyzing cost benefit of programs.
• Directs and provides guidance to managers to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives.
• Articulates to managers and staff the budget and the context within the organizational financials.

Administrative Leader

• Contribute to the success of the VPH by providing leadership, direction and coordination of operations, finances and human resources for areas of responsibility.
• Manage and direct all activities within area of responsibilities.
• Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions.
• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engages managers, staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Ensures effective facilitation of improvement teams and development of leadership skills to ensure overall effectiveness of the meetings.
• Organizes and prioritizes time and resources to manage efficiency. Appropriately delegates.
• Remains current of new trends and best practices and incorporates into practices and programs.
• Articulates and enforces standards for quality / safe patient care
• Develops and implements innovative systems and processes that improve staff and patient quality and safety
• Demonstrates achievable and measurable results and develop action plans for improvement
• Initiates, monitors and enforces regulatory requirements
• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns.
• Ensures development of initiatives to improve patient satisfaction and family centered care.
• Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine.
• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities
• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.
• Effectively facilitates meetings at local and organizational level.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information and ideas in a clear and concise manner.
• Communicates opinions and ideas in a nonthreatening and nonjudgmental manner to staff, peers and others.
• Communicates with physicians, department leaders, and senior administrators to maintain coordination with other VPH programs.
• Demonstrates empathy and concern while ensuring goals are met.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective / efficient operations
• Creates an environment that encourages diverse opinion, recognizes differences and incorporates into process and services.
• Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others.
• Creates a culture and systems for recognizing and rewarding staff

Resource Manager

• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.
• Interviews to select top talent, matching needs with appropriate skill sets.
• Develops and implements recruitment and retention strategies that support a culture of leadership.
• Identifies and addresses own professional growth needs.
• Assesses manager and staff development needs, identifies goals and provides resources.
• Identifies lack of competency in performance and establishes a plan which includes goals, interventions and measures.
• Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and / or local activities.
• Ensures integration of ethical standards and core values into everyday work activities.

Educator / Research Facilitator

• Provides opportunities to aspiring clinicians and leaders to develop skills to meet career goals.
• Contributes to a learning environment by providing educational and research experiences to managers, and nursing.
• Leads and / or serves on a variety of appropriate internal and external committees to represent critical care and telemetry nursing services.
• Serves as a representative of critical care and telemetry nursing services to VPH to facilitate the shared interests and relationship between the parties.

EXPERIENCE / QUALIFICATIONS :

Prior 3-5 years clinical nursing experience relevant to Service line required (Critical Care, Telemetry and Dialysis).

Prior 3-5 years in upper management / supervisory experience

EDUCATION :

• Bachelor's Degree required, preferably in Nursing (BSN) or other Health-Care related field
• Master’s degree in nursing, Hospital Health Care Administration, or Business Administration Or equivalent experience

LICENSURES / CERTIFICATION :

• Current RN licensure with the California Board of Registered Nursing.
• RNC preferred in specialty area(s).
• Current BLS, ACLS certification.
• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment.
• Management of Aggressive Behavior Certification (Obtain within first 60 days of employment)
• NIHSS and 2-hour Stroke Certification (Obtain with first 30 days of employment)
• Nursing Administration Certification or Certification in specialty area(s) preferred.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES : Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.

Demonstrated creativity and flexibility. Ability to operate in high-pressure situations. Excellent organizational skills.

Demonstrated innovative approach to problem resolution. Ability to work collaboratively with VPH entities and disciplines.

Demonstrated commitment to patient- and family centered care. Broad knowledge of modern health care administration practices and principles within a managed care environment and / or an academic medical center.

Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.

Demonstrated effective managerial and administrative leadership of clinical operations Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing.

Effective organizational, planning and project management abilities. Experience in financial and programmatic presentations.

Ability to function independently and deal with multiple, simultaneous projects. Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.

Ability to demonstrate a commitment to quality and excellence. Effective leadership abilities :

• Ability to implement change in a positive, sensitive and forward- thinking manner
• Planning and problem solving
• Developing goals and objectives, and establishing priorities
• Inspires confidence, appropriate risk taking and achievement of high standards
• Self-starter with a willingness to try new ideas
• Positive, can-do attitude coupled with a sense of urgency
• Good judgment and ability to act decisively at the right time
• Ability to persuade others and develop consensus
• Effective communication skills both in written and verbal presentation with a communication style that is openand foster trust, credibility and understanding.
• Ability to effect collaborative and promote teamwork
• Ability to ensure a high level of customer satisfaction including employees, patients, visitors, and referring physicians and external stakeholders
• Ability to create win / win solutions and relationshipsPHYSICAL DEMANDS :

Key for Physical Demands

Continuous

66 to 100% of the time

Frequent

33 to 65% of the time

Occasional

0 to 32% of the time

Patient Care ·Continuous standing / walking and occasional / intermittent sitting.·Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and shoulder level to handle / operate medical equipment / devices.

• Frequent reaching above shoulder level and overhead.·Frequent forward bending, twisting, squatting and kneeling; occasional climbing.
• Occasional repositioning and transferring patients weighing up to 200 pounds between bed, chair, and gurney.·Occasional lifting and carrying equipment weighing up to 25 pounds.
• Occasional / intermittent pushing of gurneys, wheelchairs, bed and other medical equipment over tiled and carpeted surfaces.
• Continuous use of near vision to read medical equipment such as monitoring devices and reading documents and computer screens;

hearing and verbal communication to interact with patients, co-workers, and other customers. Clerical / Administrative Patient Care ·Frequent sitting and standing / walking with frequent position change.

• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional / intermittent reaching at or above shoulder level.·Occasional / intermittent bending, squatting, kneeling, pushing / pulling, twisting, and climbing.
• Occasional / intermittent lifting and carrying objects / equipment weighing up to 25 pounds.·Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

Clerical / Administrative Non-Patient Care ·Frequent / continuous sitting with occasional, intermittent standing / walking.

• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional / intermittent reaching at or above shoulder level.·Occasional / intermittent bending, squatting, kneeling, pushing / pulling, twisting and climbing.
• Occasional / intermittent lifting and carrying objects / equipment weighing up to 25 pounds.·Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

Salary Range : $160,086.40 - $223,620.80