The AWS Incident Response (AIR) team is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management.
Our automated systems quickly detect and localize impact while we drive mitigation and resolution through expert incident management.
Much of our engineer time is spent on projects to improve the tooling and automation.
As a Support Engineer on the AIR team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.
You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills.
You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely.
Your work will make an impact across all of AWS with executive level visibility. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level.
If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.
Key job responsibilities
- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Participate in Agile sprints to evolve business processes and technologies
- Create and review documentation; design new standard operating procedures
- Mentor peers in your areas of technical and operational strength
BASIC QUALIFICATIONS
- 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Knowledge of UNIX / Linux operating system
- Experience scripting in modern program languages
- Experience in agile / scrum or related collaborative workflow
- Knowledge of distributed applications / enterprise applications
- Solid grasp of networking fundamentals
PREFERRED QUALIFICATIONS
- Experience building services for a large scale cloud platform such as AWS
- Knowledge of current best practice frameworks such as ITIL
- Experience driving and managing large troubleshooting efforts
- Experience dealing effectively with internal technical teams during problem resolution
- Ability to effectively operate and communicate efficiently under pressure
- Experience dealing effectively with internal customers during problem resolution and operating efficiently under pressure
- Effective organizational skills and the ability to maintain a consistently high standard of operations in a busy environment
Security Incident Response Engineer, AWS, AWS CorpSec Response @ Amazon.com
Security Incident Response Engineer, AWS, AWS CorpSec Response. The Amazon Web Services team is looking for a passionate Security Incident Response Engineer who can lead the response to security issues across the largest cloud provider in the world. Experience in Security Incident Response and profi...
Security Incident Response Engineer, AWS, AWS CorpSec Response
Security Incident Response Engineer, AWS, AWS CorpSec Response. The Amazon Web Services team is looking for a passionate Security Incident Response Engineer who can lead the response to security issues across the largest cloud provider in the world. Experience in Security Incident Response and profi...
Senior Security Incident Response Engineer
Incident Response - Knowledge and understanding of incident response processes in both datacenter and cloud based environments, forensic techniques, executing and administration of crisis bridges, and preparation and delivery of incident reports for executives. The Incident Response Analyst position...
Front End Engineer, Security Incident Response Engineering
Amazon Security is looking for a Software Development Engineer who is passionate about building scaled software supporting the high-tempo needs of security operations at Amazon. Our team's mission is to build the best worldwide end-to-end security findings management solution for security operation ...
Incident Management Engineer - Bilingual JP/EN (E2M), E2M
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. Inc...
Security Engineer, AWS Cloud Security Response
This position supports AWS with security operations and incident response activities. The AWS Cloud Response Team manages the security and availability of AWS Cloud services. A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the abilit...
Lead Security Engineer, Vulnerability Management and Response
Amazon Vulnerability Management and Remediation (VMR) is looking for a Senior Security Engineer to join our Vulnerability Management Response Team. Lead Security Engineer, Vulnerability Management and Response. As a Lead Security Engineer in VMR Response, you will play a hands-on role in the proacti...
Senior Advisor, Incident Response Consultant
The Secureworks Incident Response consulting team is looking for a Senior Advisor, Incident Response Consultant who will work with various Secureworks teams and Incident Response\Readiness consultants to grow the Secureworks consulting practice. Conduct assessments of client readiness to respond to ...
Senior Software Dev Engineer - AWS Identity Access Management, AWS Identity
The Amazon Web Services (AWS) Identity team builds, operates, and innovates the identity, authentication, and authorization stack for the AWS cloud. We are seeking a software developer engineer to be part of our team to build solutions on a global scale, own their systems end to end, and influence t...
Tech Transactions & Data Privacy (Incident Response) Attorney #19856
Ideal candidates will have prior legal experience in the field of data privacy counseling and/or incident response. ...