Job Description
Job Description
Join Woodhouse Spa, A Luxury Modern Day Spa. Voted Indiana's Best Place to Work in 2024!
Job Summary
As a member of our Hospitality Team, you will be the face of the Woodhouse brand, the first impression a guest has of our spa.
Whether a guest visits us to purchase a gift card, book an appointment, learn about our unique transformative services, or embark on a luxurious retreat, you will help facilitate each guests time at the spa from beginning to end.
At Woodhouse Spa, the why of what we do is what drives us. Our why is simple; to create exceptional experiences each day one guest at a time.
Providing exemplary service to our guests in a relaxing, luxurious atmosphere so they may escape the everyday stressors is at the heart of what we do.
Responsibilities
Sets the example, setting the expectation for exceptional levels of service of our Woodhouse guests.
Serve as a liaison between the therapists and the leadership team facilitating the flow of information
Provide our Woodhouse guests with a WOW factor
Opening and closing the spa
Greeting our guests and ensuring we are meeting expectations
Checking out guests and suggesting retail products and future services
Answering phones and making confirmation calls to guests
Serve / Restock beverages and snacks.
Organizing of the Quiet rooms and Changing Lounges.
Assist with laundry as needed.
Selling retail products and suggesting packages
Success Candidates Will Demonstrate :
Exceptional hospitality, communication, and interpersonal skills with strong attention to detail.
Advanced critical thinking and problem-solving skills
Administrative skills for scheduling appointments, checking emails, online purchases, and operating point of sale.
Physical strength and stamina to walk or stand for periods of time as the job requires.
Organization and time management skills; detail oriented, self-motivated, and able to oversee many projects at one time.
A can-do attitude and willingness to learn new things.
Schedule with flexibility to work some evenings and weekends.
The Good Part Our Commitment to You :
Competitive Compensation with Monthly Bonus Incentive
Paid Time Off
Generous discounts on spa services and products
The Woodhouse Way paid training program
Healthcare, Vision and Dental Benefits
401K
Annual reviews with pay increase opportunities
We are a company that recognizes, rewards and celebrates with you along the way as you excel and grow in your talents, opportunity will follow you.
Come join our Team at The Woodhouse Day Spa! The Woodhouse Day Spa is an Equal Opportunity Employer.
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