Senior Manager- Regional Operations

Job Description

Job Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives.

At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters.

At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually.

We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.

If that sounds like an organization you want to be a part of, we would love to have you.

The Senior Regional Operations Manager will oversee the operations of assigned Neighborhood Healthcare (Neighborhood) clinics through leadership and management of customer service and quality patient care.

This position will work to engage in improving patient flow in the clinics and develop / maintain business relationships with external agencies, organizations, and other businesses to benefit Neighborhood.

Additionally, this role will ensure efficient systems are in place, staff are properly trained, and profitability is optimized and maximized.

Responsibilities

• Maintains and oversees staff education training programs to ensure site management is properly trained and oriented, including continuing development of leadership skills
• Works with other operational leaders to develop and standardize policies, procedures, and systems to address compliance issues and evaluate program effectiveness
• Monitors site productivity and makes necessary recommendations or changes to increase patient show rates, improve patient flow, and maximize provider productivity
• Monitors cost effectiveness for sites implementing and evaluating systems to promote quality of care
• Monitors redesign implementations and results to ensure compliance and efficiency
• Uses various data sources to make strategic decisions to improve operations
• Works with senior leadership to resolve scheduling or other site-specific problems that affect efficient functioning of site
• Attends and participates in site leadership meetings, such as providing input and support needed for team to accomplish goals
• Monitors productivity to ensure team is held accountable for action items and progress to achieving goals
• Assures compliance with all regulations as required by third party payers, state, and federal programs
• Participates in audits by regulatory authorities and ensures that internal audits are conducted regularly to determine compliance and areas of need for improvement
• Works with appropriate staff to prepare and disseminate audit results and corrective action plans
• Attends and participates in required meetings for general updates, review priorities and issues, provide audit results, and track specific programs / issues
• Shares pertinent information with subordinates, support staff, providers, administration, and other staff
• Monitors department and site expenses to maximize effective operational costs
• Analyzes financial information prepared by sites to determine reasons for discrepancies between sites for specific line-item costs;

works with the sites to bring costs into compliance

• Monitors sites to ensure managers are adequately staffing coverage at clinic front desks, back offices, authorizations / referrals, and medical records departments
• Acts as a resource for staff regarding policies, procedures, and various funding sources
• Represents the health centers in meetings with the public and with other agencies
• Manages lifecycle of site-specific grants and programs, including initiating, planning, designing, executing, monitoring, controlling, and closing a project
• Functions at highest level according to credentials and competencies
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Assists with leading and guiding management team through all proposed efforts and goals pertaining to care transformation
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
• Assists with developing and implementing a system for tracking and reporting process for Neighborhood’s strategic goals and plans

Supervision

• Recommends or make decisions to hire, transfer, reward, discipline or terminate employees
• Evaluates, coaches, and develops team performance by using job requirements and competency assessments
• Conducts team meetings to promote communication, assess and resolve needs, and foster teamwork as needed
• Informs team of organizational activities and promotes mission and goals

Quality Management

• Prepares reports and shares information with appropriate staff for continual quality improvement of operations
• Shares evaluation, monitoring, and training tools with other operations directors
• Contributes to the success of the organization by participating in quality improvement activities

Customer Relations

• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public

Qualifications

Education / Experience

• Bachelor’s degree required or equivalent combination of education and experience in healthcare
• Five years’ management experience required; healthcare, primary care practice, or community health center operations management experience preferred

Additional Qualifications(Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
• Excellent customer service, leadership, and motivational skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with Microsoft Office applications
• Ability to train and develop staff
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift / carry 10 lbs / weight
• Ability to stand for long periods of time

Salary range : $92,755 to $120,353 annually, depending on experience.