Customer Service Representative
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home).
The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe.
We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
Customer Service for Trade Sales Channel at our National Customer Service Center in Westfield.
Qualifications Include :
- Previous success in an Account Management or Customer Service role working with multiple accounts using strong problem solving and organizational skills
- Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization
- Demonstrated success managing multiple processes and tasks at a time with strong attention to detail and degree of accuracy
- A positive attitude and customer centric focus
Responsibilities Include :
- Daily processing and review of orders through manual and electronic means
- Cross-functional communication with support departments such as transportation and warehousing
- Strong attention to detail resulting in a high degree of transaction accuracy
- Moderate to Advanced Excel skills including V-look up
- Strong analytical and critical thinking skills
- Strong customer focus and advocacy
- Excellent written and verbal communication with a focus on quality over quantity
- Ability to handle multiple tasks / projects simultaneously and prioritize those with the highest business importance
- Daily communication with customers via phone, e-mail, & web chat regarding inquiries / requests with a requirement to determine appropriate solutions and responses
- Provision of accurate product technical support to direct customers, sales, end users / consumers, and specifiers for inquiries relative to product application or characteristics
Education :
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Other :
- Relocation and / or work sponsorship are not available with this position.
- Hours are Monday - Friday, 9 : 30 AM - 6 : 00 PM, with up to three days per week remote.
Customer Service Representative
Customer Service Representative – Indianapolis, IN. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re look...
Insurance Customer Service Representative
Are you a problem solver who enjoys helping others? Join GEICO as a Customer Service Representative and provide excellent service to policyholders in our Indianapolis office. Customer Service Representative. Experience providing outstanding customer service. You'll be the first point of contact for ...
Insurance Customer Service Representative
Customer Service Representative – Indianapolis, IN. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re look...
Event Customer Service Representative
Qualifications: Excellent customer service skills; experience in direct customer service at events is a plus. We are seeking a motivated Event Customer Service Representative to join our team. Maintain detailed records of event traffic, common customer questions, and challenges for continuous improv...
Experienced Customer Service Representative
Customer Service Representative – Indianapolis, IN. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re look...
BMV Intermittent Customer Service Representative
Customer Service Representatives function as the frontline contact for the Bureau of Motor Vehicles. In this role, you’ll provide timely and accurate customer service. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and...
Customer Service Representative
Customer Service for Trade Sales Channel at our National Customer Service Center in Westfield. Previous success in an Account Management or Customer Service role working with multiple accounts using strong problem solving and organizational skills. LEDVANCE has very stable, long-standing customer re...
Experienced Customer Service Representative
Customer Service Representative – Indianapolis, IN. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re look...
Customer Service Representative - Entry Level
As a Customer Service Representative , you will play a critical role in delivering exceptional service, helping customers, and being part of a team that encourages growth and development. Are You: Passionate : Driven by goals and excited to embrace entrepreneurial opportunities? Unstoppable : Eager ...
Insurance Customer Service Representative
Customer Service Representative – Indianapolis, IN. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re look...