Account Mgr II

Account Manager II

$33.75 - $37 / Hourly

Summary : Reporting to the Operations Manager or Transportation Manager, the Account Manager II is responsible for the management of the accounts with regards to customer satisfaction, profit margin, quality, and safety. The Account Manager builds and maintains relationships with customers, subcontractors, and other vendors, including security, furniture vendors, construction contractors, and facility management. They organize the assignment of backup personnel and oversee the scheduling of regularly assigned project employees. The Account Manager also manages account personnel to be in compliance with all company policies and procedures. The Account Manager is responsible for reporting and escalating any related issues about the account to the Transportation Manager. The Account Manager oversees large move and install crews to complete projects for commercial customers. They also train staff to ensure quality work is performed. The Account Manager is responsible for ensuring the customer's complete satisfaction. This role also includes managing staff functions of up to 60 direct reports. The Account Manager will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports.

Essential Duties and Responsibilities :

• Obtains daily work assignments from onsite Project Manager & Administrative staffs.
• Ensures all projects and work orders are staffed properly.
• Reviews daily, weekly, and monthly work orders and projects with Transportation Manager, on-site security, facilities, and any other vendors involved.
• Responsible for scheduling security guards where needed.
• Attends weekly review with customers, facilities, and securities.
• Develops best practices and resolves issues reported.
• Develops and maintains customer's onsite requirements for policies, procedures, safety, and securities.
• Ensures all assigned onsite personnel are properly trained regarding customer's policies, procedures, safety, and securities.
• Reports all violations of company policies and customer's requirements.
• Collects and reports required data for customer's KPI for quarterly business reviews.
• Must be qualified to do light rigging of heavy and bulky machines up to 5000 lbs.
• Attends weekly transportation coordination meeting with Operations Management.
• Trains employees in different roles, such as coordinators. May have up to 60 direct reports for the large size customer.
• Approves recommendations for staff recruitment, selection, promotion, advancement, corrective action, and terminations.

People Management :

Customer Relations :

Training :

Employee Engagement :

Safety :

Other Duties :

Qualifications :