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Senior Manager Business Operations

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Sr. Manager, Business Operations Systems, Processes & Reporting.Key ResponsibilitiesOversee project data processing, reporting, and auditing within Customer Success operationsLead the implementation and adoption of Customer Success policies and processesMonitor operational effectiveness metrics and promote process innovationRequired Qualifications5 years of experience in operational support within Services, Success, Retention, or Support organizations5 years of experience leading a teamExperience with Salesforce, FinancialForce, Gainsight, and / or Jira / ConfluenceExperience with process improvement and management by dataExperience working with offshore teams and international teams is a plus

8 days ago
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