ENTRY-LEVEL CUSTOMER SERVICE PROFESSIONAL

Entry-Level Customer Service Professional - Marietta, GA

Company : - A Leading Medical Device Company

Location : Kennesaw

Job Description :

Are you looking to kick-start your career in the medical device industry with one of the largest and most reputable companies in the USA?

Join our team as an Entry-Level Customer Service Professional, and let us provide you with the training and opportunities you need to succeed in this dynamic field.

This is not just a job; it's your pathway to a rewarding career in one of the most exciting niches in the medical device industry.

Key Responsibilities :

Customer Engagement : Interact with customers in a friendly and professional manner through phone, email, and other communication channels to address inquiries, provide information, and assist with their needs.

Product Knowledge : Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.

Training and Development : Participate in our comprehensive training program, designed to equip you with the knowledge and skills needed to excel in the medical device industry.

Order Processing : Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.

Problem Solving : Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.

Data Management : Maintain accurate and organized customer records and data in our CRM system.

Sales Support : Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.

Qualifications :

Education : High school diploma or equivalent. Some college coursework is a plus but not required.

Experience : No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.

Communication Skills : Excellent verbal and written communication skills.

Customer-Focused : A passion for delivering exceptional customer service and a commitment to customer satisfaction.

Tech-Savvy : Comfortable using various software tools, including Microsoft Office Suite.

Team Player : Ability to work effectively as part of a collaborative team.

Benefits :

• Comprehensive Training : We provide a structured training program to equip you with the skills and knowledge you need to excel.
• Career Pathway : Enjoy opportunities for career progression within our organization, with a clear pathway for growth.
• Employee Benefits : Access to medical, dental, and vision (MDV) insurance, 401(k), and other benefits.
• Positive Culture : Join a supportive and inclusive work environment where your contributions are valued.

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