Customer Service Help Desk Support

Summary / Objective

As a key member of our organization, you support our customer, the Department of Homeland Security (DHS) by providing purchase card help desk support, systems support, and clerical assistance as required to the Purchase Card Branch in Indianapolis, Indiana.

In this role, you’ll assist the Indianapolis Procurement Office and support our growth in the government contractor industry through three key activities :

• Provide exceptional customer service.
• Maintain accurate records.
• Follow all policies and procedures.

Essential Functions

• Validate, set-up, and maintain customer accounts.
• Respond to customer inquiries and work to find resolutions.
• Train and support new users.
• Answers telephone calls for the Procurement Office and act accordingly.
• Research and analyze information in the card issuing bank’s system and purchase card system.
• Identify and report problems and errors with the card issuing bank's web-based system.
• Create various reports from spreadsheet data in response to audit and program requests.
• Analyze daily activity reports and recording, update and balance master spreadsheet.
• Create and maintain a master e-mail list of all participants in the Purchase Card program.
• Successfully complete transactions that are considered 80% highly complex and 20% moderately complex.

Competency

• Ability to make decisions and interface with government and public officials in a professional manner.
• Ability to handle stressful situations.
• Organized with attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent analytical, logical thinking, and problem-solving skills.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite, particularly Word, Excel, PowerPoint, and SharePoint.

Supervisory Responsibilities

None.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Travel

Less than 10% within the US.

Required Education and Experience

• High School Diploma or 1-year equivalent experience such as help desk customer service support required.
• Experience in complex key entry, data verification, and production log statistics and maintenance.

Additional Eligibility Qualifications

Must be able to pass extensive and lengthy background investigation including a credit check and security requirements.

Affirmative Action Plan / Equal Employment Opportunity (AAP / EEO) Statement

Corinth Consulting Group LLC is an equal opportunity employer. Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Benefits

Corinth Consulting Group provides Medical, Dental, Vision including HSA eligible programs, matching 401k retirement plans, paid sick and vacation leave, commuter benefits, employee assistance programs, tuition reimbursement programs, and learning and development opportunities.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.