Club Manager

Job Description

Job Description

Who we are

Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable and non-intimidating gym environment for everyone.

Planet Fitness owners are a couple that opened their first franchise location in April 2011 in Vancouver, WA. Since then have expanded to 11 locations across OR and WA with an ambitious scheduled development plan over the next five years.

At Planet Fitness, we pride ourselves on building an atmosphere of positivity, inclusivity in our business, Our company culture is shaped around equity, hard work and trust.

As we believe growth comes from service excellence, our company is focused on training and developing our talents to deliver the best experience to our members.

Its a place for motivated team members, who possess a passion for sports and service to grow their professional capabilities.

About the role

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Why you should join Planet Fitness!

You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust.

Join an inclusive and casual team environment with co-workers who like you will help make us all great.

Work-out for free and enjoy the Black Card amenities

Generous PTO, Paid holidays for eligible managers

Medical, Dental, Vision insurance, Tax free HSA and Flex saving plans, supplement insurance options

Build a career through advancement opportunities.

What you'll do

• Recruit, hire, train and develop a high performing staff consisting of Team Members and an Assistant Manager as ambassadors of the PF culture.
• Oversee and take accountability for the various aspects of club operations and financial performance, including sales activation, staff scheduling, payroll management.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines while showing ability in handling difficult situations independently.
• Oversee cleanliness, maintenance and safety of the facility, by organizing and deploying cleaning duties, supply and vendors ordering management.

Who you are

• Leads by example and maintain consistent accountability for direct reports by training, coaching and ensuring adherence to PFs values and goals.
• Provides clear and direct communication to Team Members, gives feedback and follows-up on execution.
• Has the ability to organize and utilize time management and prioritization skills effectively.

Qualifications / Requirements

• Superior customer service skills and experience, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR / AED Certification preferred.
• High school diploma / GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This is a full time position. Typical work hours will be Mon-Wed from 9 am to 7 pm, and Thu-Fri from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.